Deliver targeted hold queue experiences with ease

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Talk to the music on hold experts


Get a quote and free no-obligation consultation

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution
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A modern approach

You already understand just how important phone communication is to your company, so it should be no surprise that phones continue to be the #1 preferred contact method for consumers. With all of those caller interactions, the hold queue content will inevitably impact your customer experience.

The problem is it's never been easy to update these audio files, often leading companies to upload generic and ineffective content. This leaves the hold queue working against you, rather than engaging callers and driving revenue like it should.

EMOH Enterprise Music On Hold is all about better customer service

From the moment the call connects, the customer listens, pays attention, and judges your service. The music, greeting, auto-attendant, or IVR interaction they have is just as important as the agent's ability to handle their call.

To be successful, you need the tools that provide complete control over the on hold or queue ecosystem while integrating with your existing systems and tools.

Contact Center Competency

  • Cisco Solutions Partner
  • Cisco Select Developer
  • Cisco Certified Compatibility
  • Avaya DevConnect Partner
  • Avaya-Tested Compatibility
  • Genesys Solutions Partner
  • Genesys App Foundry Partner

Easy On Hold supports enterprises and call centers by:

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Take your contact center customer service to the next level

Inform, educate and support customers while they wait. Deliver time-sensitive promotions, information or messages that support your current marketing and sales strategy.

A picture of business person listening to hold music marketing messages
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Getting rid of boring repetitive loops

Control what callers hear—and when, with custom schedules. Randomize messages on your stream. Make high-priority messages play more often. Or choose from a carefully crafted collection of the best music for contact centers.

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A Picture of a woman wearing earphones and looking down at a mobile phone.

Easy, automated content changes for contact center callers

Configure and any kind of audio stream for caller-on-hold and call-queuing environments from Easy On Hold's self service cloud dashboard.

A Picture of a woman wearing earphones and looking down at a mobile phone.
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Built for enterprise contact centers

Seamlessly integrate with your existing phone systems, call center platforms and tools. Soutions tested and proven in Cisco, Genesys, Avaya, Mitel and other contact center platforms.

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Keep content and tools secure

Ensure that all your on hold or queuing content is always protected with enterprise-class security.

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Solutions to keep customers engaged while they wait

Licensed Queue Hold Music

Upgrade your default music with modern instrumentals. Browse the best music for contact centers.

Voiced Messages

Provide useful information, intrigue callers with marketing messages or encourage them to be patient.

Voice Recordings

Add a professional greeting to your IVR, Voicemail or Auto-Attendant messages.

See how it all comes together

Book a Free Consultation
Quotes Vector

The change to the music was very necessary, and your quick and reliable service was just what we needed to get it done.

- Cait Downey

Hubspot

★★★★★
Quotes Vector

Excellent. Thanks for the quick turnaround.

- Alex Ferrari

Norwegian Cruise Line

★★★★★
Quotes Vector

The on hold tracks are exactly what we wanted.

- Melinda D'Agostino

UTS

★★★★★

FAQs and Insights

Easy On Hold - Cisco streaming hold music messages in Cisco CUCM

Enhance Customer Satisfaction: Discover the Benefits of Easy On Hold’s Streaming Music for Cisco CUCM

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13 Essential Best Practices For Messages On Hold

Easy On Hold - Customer Experience Leads To Brand Loyalty

The right customer experience leads to a big payoff: Brand Loyalty