Streaming Music on Hold for Fortinet Appliances

Exclusively from Easy On Hold®.

Music on hold for Fortinet FortiVoice telephone systems

The trend toward streaming music on hold solutions continue. Easy On Hold has led the way, being the first professional music on hold company to offer outstanding music and message content on 128k .mp3 URL streams.

The trend toward hosted IP telephony for business phone systems is demanding changes in music on hold message technology.[8] In November, 2013, EasyOnHold.com introduced custom messages on hold streams for use with Asterisk and OnSIP phone systems.Wikipedia - Music On Hold

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How To Set Up Streaming MOH In Fortinet FortiVoice

The streaming URL you will receive from Easy On Hold is a long one! You will need to create a "tiny URL" in order for it to fit in the Stream URL field in the Fortinet GUI.

Once you receive the URL from Easy On Hold, go to http://tinyurl.com and obtain a new, shorter URL that will work for your stream. Easy On Hold has contact Fortinet to determine of a future release will allow for longer and more secure URL formatting.

Settings In The Fortinet GUI

> Phone System
 > Audio
  > On Hold

Name: Create A Name For Your Stream

Mode: Select Streaming Mode

Stream URL Field: Enter the URL from tinyurl.com

Click Test Stream to check the connection to the URL.

Fortinet Fortivoice System
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Fortinet Support

A better experience for you, your customer and their callers.

  • Recurring revenue opportunity: you can charge a small monthly fee for enhanced MOH service.
  • A better caller experience: Shorter announcements and ever-changing music. The end of the boring 4-minute loop.
  • No more uploading files to change content: The live stream manages start and end dates for announcements.
  • Free custom stream for your business.
  • It’s all on us: scripts, voices, music and licensing all included.
  • Multiple unique streams can be provisioned for use by specific departments and extensions.
  • Foreign languages and translations available.

COPYRIGHT INFRINGEMENT NOTICE

All music on hold must be properly licensed, either through the appropriate Performing Rights Organization in your country, or a licensed provider, such as Easy On Hold®. Beware of your licensing liabilities before putting music on hold.

image of cover of the report, Streaming MOH

THE STREAMING MOH GUIDE COVERS

  • Stream security, redundancy, management
  • Formats, sample rates, bandwidth
  • Port scheme
  • Live reporting features
  • Telephony platforms supported
  • New streaming formats, including HLS and rtp
  • User portal
  • New 2-Channel streaming device
  • Why your business team will love streaming

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