Easy On Hold® for Zoom Phone
Live streaming music and messages built for Zoom Phone
Live Streaming Audio, Built Right Into Zoom Phone
Bring professionally managed, live-streaming music and messages directly into Zoom Phone. Keep caller audio fresh, relevant and on-brand without repeatedly creating and uploading audio files.
Easy On Hold® for Zoom Phone connects professionally managed music and messages directly to your Zoom Phone environment. Instead of depending on a short audio file that starts over and becomes repetitive, callers can hear a continuously changing stream of music, announcements and branded messages.
Your organization can use different streams for departments, queues, locations, languages or caller experiences. Music and messages are managed through Easy On Hold®, so your phone administrator does not need to repeatedly replace audio whenever your content changes.
Streaming also makes time-sensitive content easier to manage. Music can rotate, messages can be scheduled, outdated announcements can stop automatically and new content can be introduced without rebuilding the entire phone-system audio file.
What you gain with streaming
- More music variety with less repetition
- Professionally produced messages and announcements
- Scheduled and time-sensitive content
- No routine audio-file replacement
- Different streams for different queues or departments
- Language-specific caller experiences
- Centralized content management through Easy On Hold®
- Licensed music programmed for business callers
How to Add Live Streaming Music and Messages to Zoom Phone
Easy On Hold® connects your managed audio streams directly with Zoom Phone. Instead of rebuilding and uploading a static file whenever music or messaging changes, your organization can use live streams that remain manageable through Easy On Hold®.
Create your Easy On Hold® account
Your licensed music, messages and streaming channels are prepared in the Easy On Hold Content Control Center.
Add and authorize the Easy On Hold® app
A Zoom administrator connects the Zoom Phone account with Easy On Hold®.
Assign your streams
In Zoom Phone, go to Admin > Phone System Management > Call Queues > Select a Queue then select Third Party Streams. Your available Easy On Hold® streams can then be assigned where needed.
Configuration tips
Set both “Audio While Connecting” and “Music on Hold;" Adjust default Max Wait Time (defaults ~5 min); consider increasing (Zoom max 30 min).
Need the detailed steps? We maintain complete Zoom Phone integration instructions in the Easy On Hold Knowledge Base.
Audio While Connecting
Give callers a polished experience while their call is being connected or routed. Use music and brief branded messages to make those first moments of the call feel intentional.
Music On Hold
Use a separate stream for callers who are placed on hold. Longer music variety, service information, promotions and helpful announcements can keep the experience useful while callers wait.
One Zoom Phone system. Multiple caller experiences.
Not every caller needs to hear the same thing. Easy On Hold® can provide multiple streams so your audio can match the caller's location, department, language or reason for calling.
- Sales callers can hear product and promotional information.
- Support callers can hear service tips and online resources.
- Spanish-speaking callers can receive a dedicated Spanish-language stream.
- Different offices or locations can have location-specific messaging.
- Seasonal campaigns can begin and end automatically.
- Audio While Connecting and Music On Hold can use different programs.
After the integration is established, routine caller-audio changes no longer have to become phone-system administration projects. Easy On Hold® manages the stream while Zoom Phone plays it.
Marketing and customer-experience teams can keep promotions, service information and branded messaging current without asking an administrator to replace a Zoom Phone audio file every time something changes.
Questions About Streaming Music & Messages in Zoom Phone
Easy On Hold® provides live streaming caller audio for Zoom Phone. Here are answers to common questions about how the integration works.
Yes. This is a live streaming integration. Your Easy On Hold® streams become available inside Zoom Phone as Third Party Streams and can then be assigned where appropriate.
Zoom Phone administrators can find the streams under Admin > Phone System Management > Assets Library > Third Party Streams. The stream names correspond with the streams available through your Easy On Hold® account.
Yes. Multiple Easy On Hold® streams can be created for different departments, locations, languages, audiences or caller experiences and assigned according to your Zoom Phone configuration.
No. That is one of the primary advantages of streaming. Changes are made to your Easy On Hold® programming rather than requiring your administrator to continually rebuild and replace static Zoom Phone audio files.
Easy On Hold® provides complete installation instructions in our Zoom Phone setup guide.
Get Info & Request a Demo
Tell us a little about your business and we’ll show you how Easy On Hold can elevate your customer experience.