Avaya Hold Music & Messages

Custom On Hold Music & Messaging Solution for Avaya (Aura Media Server)

Easy On Hold is an Avaya Tech Partner

Talk to the music on hold experts


Get a quote and free no-obligation consultation

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution
  1. Fully tested and supported for AAMS
  2. Content management portal
  3. Licensed music, including popular hits
  4. Redundant, customized streams
  5. Live streaming solution with onsite backup
Avaya Streaming In Queue and On Hold Music & Messages
Easy On Hold solution tested by Avaya

Avaya Compatible Hold Music Solution, Tested by Avaya®

Easy On Hold® integrates with the Avaya Aura Media Server (AAMS).

Easy On Hold Streaming Queue Music is a cloud-based media streaming service connecting call center platforms to a continuous stream of scheduled and randomized content (music and/or messages). Single or multiple simultaneous streams can be supported, providing customized content and a unique caller experience.

Discover the streaming hold music solution for Avaya in the DevConnect Marketplace.

Allow business and marketing teams to manage on hold music and messages remotely

  1. Stream content is managed from a personalized, user-friendly control panel. Multiple persons may have log in privileges. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates
  2. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
  3. Emergency messages can be quickly turned on (with automatic stop date) for a particular queue

Why Integrate our Music On Hold Solution With Avaya?®

When you connect the Content Control Center from Easy On Hold ® with your existing Avaya system, you can keep customers engaged and create the right music and messaging on hold experience.

  1. Choose custom announcements to inform callers
  2. Choose popular music, specially curated for call centers, to surprise and delight callers with longer wait times
  3. A tested, proven, popular solution for Avaya Aura Media Server (7.0, 8.0, 10.1)

Our Avaya Music on Hold Solution Features®

Our cloud-based streaming queue music solution for Avaya features clear audio streaming from the Easy On Hold Cloud.

  1. On Aura, you may control volume and EQ to find-tune for your application.
  2. Streaming in-queue audio music & messaging can be aligned with caller profiles at various stages of the customer experience.
  3. Authorized users manage messaging and music in the customer portal. Individual topics are each scheduled to play only when needed, eliminating out-of-date messaging.
  4. Emergency messages can be quickly turned on (with automatic stop date) for a particular queue.
  5. The Media Server automatically keeps a buffer of 15 minutes of streaming content ("rolling 15 minute recording") which provides a backup when the streaming server is unreachable. Meanwhile, the media server polls the primary source every 10 seconds to restore the stream.
  6. Other features include live monitoring of the status of music streaming providers, as well as providing controls for volume adjustments of the music level.
  7. The Media Server supports up to 64 music streams across all the supported providers, making possible to create many unique caller experiences using targeted streaming content.

Content Control Center™ features

Scheduling Easy on Hold Vector

Scheduling

Play messages or music on certain dates, times or choose when they should start and stop.

Message Control Easy on Hold Vector

Message control

Messages can be switched on and off in real time to make sure that everything is up-to-date and current.

Ordering Content Easy on Hold Vector

Ordering

Easily combine messages or change the order they are played in.

Exporting Files Easy on Hold Vector

Export audio files

Export audio files of your messages for use on phone systems.

Script Templates Easy on Hold Vector

Script templates

Choose from a library of industry scripts or make changes to have quick updates for callers.

Production management Easy on Hold Vector

Production Management

Brief new message recordings, choose the voice or language, review and provide feedback all from one place.

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Music On Hold Messages, Queue Music free consultation

Get the right solution for your callers

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

How Our Avaya Music Stream Works®

Achieve higher caller satisfaction ratings with unique custom streaming MOH content.

  1. The EOH streaming server sends HLS streams of audio directly into the Avay Aura Media Server. Customers control stream content from a personalized control panel. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates.
  2. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
  3. Messages, including pre-recorded emergency or standby announcements, can be turned on/off via the customer portal.
  4. Existing customer audio can be hosted on the Easy On Hold® stream(s).
  5. Communication Manager accesses the provisioned music streams in the same way that it access an announcement for playback, using the case-insensitive Stream Key configured in the Media Server for the stream to identify the required music source.
  6. Avaya Aura Media Server (v7+) does an excellent job of intaking streaming MOH (messages on hold/music on hold)
  7. While Avaya documentation mentions Tunein Radio, please note that due to music licensing regulations, a better solution is the Easy On Hold® solution, which includes all performance licenses
  8. Learn more: Avaya Aura MS documentation and Avaya Aura® 8.1.X Platform

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Latest Guides and Insights from Easy On Hold®

Access our latest streaming hold music guides and insights.

Avaya Hold Music FAQs

What is Avaya Aura® Media Server (AAMS)?

Avaya Aura® Media Server (MS) is a software-based media application platform. Avaya Aura® MS performs all multimedia processing using software rather than using dedicated hardware-based DSP resources. Avaya Aura® MS is designed to run on general purpose operating systems and Commercial Off-The-Shelf (COTS) hardware.

How to install a hold music file to Avaya IP Office?

Each system can provide music on hold (MOH) from either internally stored files or from externally connected audio inputs. Each system has one system source and then a number of alternate sources (up to 3 alternate sources on IP500 V2 and 31 alternate sources on Server Edition).

Any MOH source, such as a licensed provider like Easy On Hold, must comply with copyright, performing rights and other local and national legal requirements.

How to hook up music on hold to Avaya PBX?

The Easy On Hold® Streaming Queue Music™ service works with the Avaya Aura® Media Server and is managed through our Content Control CenterTM.

How do I change music on hold for Avaya with Easy On Hold?

Through our Content Control CenterTM, you have the ability to create, managed and schedule on hold messages, IVR/auto attendant prompts and streaming music from one dashboard. View our walkthrough of the Easy On Hold Content Control Center here: EOH Content Control Center on YouTube.

What music is available for download for the Avaya Platform?

Easy On Hold® has a vast array of tracks and channels available to integrate with the Avaya Platform.

Get Music & Messaging On Hold Now

Talk to the music on hold experts


Get a quote and free no-obligation consultation

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution