Avaya report confirms customer experience (CX) solutions have bolstered the company’s strengthened financial position. Predictions for 2024.
Americans spend roughly 37 billion hours each year waiting in line — whether in traffic, at a store checkout, or […]
The Streaming Queue Music™ solution will bring a live audio stream into your CISCO on-premise platform, eliminating the need to manage audio files while giving you the tools and automation to impress callers like never before.
Unified Communications as a Service has benefits, but there's a big feature gap: UCaaS on hold message files that ruin the caller experience.
Long hold times? A queue callback feature may be useful but you will still have callers holding, waiting and hoping you care about them.