Contact Center Technology


The Streaming Queue Music™ solution will bring a live audio stream into your CISCO on-premise platform, eliminating the need to manage audio files while giving you the tools and automation to impress callers like never before.


4 min read
Easy On Hold | Blog - Cisco Streaming Queue Music Title Illustration

Tim Brown


Unified Communications as a Service has benefits, but there's a big feature gap: UCaaS on hold message files that ruin the caller experience.


7 min read
Easy On Hold | Blog - UCaaS Hold Messages Files

Tim Brown


Long hold times? A queue callback feature may be useful but you will still have callers holding, waiting and hoping you care about them.


6 min read
Easy On Hold | Blog - Queue Callback Waiting On Hold

Tim Brown


Many inbound calls are from customers who are upset, anxious, or just plain angry. Why leave callers frustrated on hold? Some helpful tips!


6 min read
Easy On Hold | Blog - frustrated on hold

Tim Brown


Customers still prefer the voice channel for connecting with your business. Unfortunately, there’s a big friction point that is often overlooked: the hold time 86% of callers must endure every time they call.


13 min read
Easy On Hold | Blog - call center management needs missing piece

Tim Brown


Easy On Hold, the leading innovator in streaming music on hold and queue music for contact centers has received a […]


7 min read
Easy On Hold | Blog - Streaming Queue Music Genesys Partner

Tim Brown