Connecting AT&T SynJ With Streaming Music On Hold

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How To Connect Music On Hold External Device to AT&T SynJ Telephone SB67158

The AT&T SynJ phone system (see review of A&T SynJ telephone) has been a useful and affordable solution for small offices that need to upgrade from a low-quality office phone that does not allow music on hold integration.

Connecting the music on hold source, however, must be done correctly to avoid frustration! We have taken photos of a streaming music on hold device being connected to a SynJ phone and put them together in an instructional video. Our goal is to provide an up-close look at the connectors required for using the external music on hold device. We have also added brief instructions on the programming of the phone to allow use of the external music on hold feed.

Ready for the disclaimer? Here you go, and enjoy the video.

Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.

This is the video titled, Correct Audio Cable Connections for AT&T SynJ SB67158 Music On Hold AUX-IN External Device. It was created by Easy On Hold (http://easyonhold.com) to assist AT&T SynJ telephone users in connecting an external music on hold device. In this video we connect a Grace Digital music on hold streaming internet radio, using the Mono Out port on the player. It is important to use the cable that came with the AT&T SynJ phone.

The Mono Out connection on the external music on hold device is RCA type. The AT&T audio cable that comes with the SynJ phone provides the small 2.5mm plug that fits into the phone HEADPHONE-AUX-IN jack on the side of the phone. The other end of the cable terminates in a 3.5mm plug, which must NOT be placed into the music on hold player. Inserting a 3.5mm male audio plug into an RCA receptacle may cause damage to the music player. To help, Easy On Hold ships a special connector/adapter that will convert the 3.5mm plug to the RCA type, suitable for use with the music on hold player. The RCA connection on the back of the music on hold player is the kind most common with audio equipment. For questions, call 1-888-798-4653 and request support.

The following is the narration script for the video:

IF YOU’RE USING STREAMING MUSIC ON HOLD WITH THE AT&T SYNJ TELEPHONE, IT’S IMPORTANT TO BE SURE YOU’VE GOT THE RIGHT CONNECTION BETWEEN THE PHONE AND THE MUSIC ON HOLD PLAYER.

THIS IS THE PLAYER, WHICH PROVIDES CONTINUOUS AUDIO CALLERS CAN HEAR ON HOLD. THE BEST CONNECTION WILL BE PROVIDED BY THE CABLE THAT COMES WITH THE AT&T PHONE. THAT CABLE HAS TWO DIFFERENT-SIZED ENDS. ONE IS 3.5 MILLIMETER AND THE OTHER IS A TWO POINT FIVE MILLIMETER PLUG ON A 90-DEGREE ANGLE.

THE SMALLER, 2 POINT 5 MILLIMETER PLUG GOES IN THE PHONE, AND THE LARGER PLUGS REQUIRES AN ADAPTER OR CONVERTER BEFORE IT CAN BE USED WITH THE MUSIC ON HOLD PLAYER. THE ADAPTER NEEDED IS THE MONOPRICE JX-3053-B, AVAILABLE AT MONOPRICE DOT COM. MAKE SURE YOU’RE USING ONLY THE JX-3053-B PLUG ADAPTER.

HERE’S THE ADAPTER. IT ACCEPTS THE 3 POINT 5 MILLIMETER PLUG, AND CONVERTS THE CONNECTION TO RCA-TYPE, WHICH IS THE ONLY TYPE THAT CAN BE USED WITH THE MUSIC ON HOLD PLAYER.

PLUG THE 3 POINT FIVE MILLIMETER PLUG INTO THE ADAPTER AND THEN THE ADAPTER FITS IN AND OVER THE RECEPTACLE ON THE MUSIC ON HOLD PLAYER. NEVER PLACE A 3.5 MILLIMETER PLUG INTO AN RCA FITTING WITHOUT FIRST CONVERTING IT TO AN RCA-TYPE PLUG. DAMAGE TO THE PLAYER CAN OCCUR.

THE SMALLER END OF THE CABLE, THE 2 POINT 5 MILLIMETER PLUG, FITS DIRECTLY INTO THE HEADSET/AUX RECEPTACLE ON THE SYN-J PHONE. NEVER USE ANY PLUG OTHER THAN THE 2.5 MILLIMETER PLUG IN THE HEADSET/AUX RECEPTACLE.

IT’S NOT ENOUGH TO CONNECT THE AUDIO CABLE BETWEEN THE PLAYER AND THE PHONE. THE PHONE MUST BE PROGRAMMED TO USE THE PLAYER, REFERRED TO AS ‘EXTERNAL DEVICE’.
TOUCH ‘MENU/ENTER’ AND SCROLL TO ‘BASE SETUP’ AND HIT ENTER.

THEN SCROLL TO MUSIC ON HOLD AND HIT ENTER. // SCROLL TO MOH ON OFF AND ENTER. // SCROLL TO ‘ON’ AND HIT ENTER. // GOING BACK IN THE MENU, SCROLL TO MUSIC ON HOLD SOURCE. // SCROLL TO AUX IN DEVICE AND HIT ENTER. //

NOW, LET’S TEST THE SETUP. SCROLL TO REVIEW MOH AND ENTER. // SCROLL TO AUX IN DEVICE AND ENTER // YOU SHOULD HEAR THE SOUND COMING INTO THE PHONE FROM THE MUSIC ON HOLD PLAYER, AND SEE THE CONFIRMATION, AUX IN DEVICE PLAYING. // ADJUST THE VOLUME ON THE PLAYER.
IF YOU HAVE QUESTIONS OR NEED HELP, PLEASE CONTACT EASY ON HOLD
AT 888 798 hold OR AT easyonhold.com.

Solution To AT&T Syn-J SB67158 Complaints, Amazon.com Reviews

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AT&T SB67158 with music on hold inputThe AT&T Syn-J cordless 4-line phone system has proven to be a well-performing small office phone system for our clients. The phone system has received some negative reviews on Amazon.com. The issues include the number of rings before the voice mail or auto attendant answers, and the ability to listen to voice mail messages in private, as opposed to over the speaker phone. Please consider each solution to these AT&T Syn-J SB67158 complaints, as seen on Amazon.com reviews.

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Number of rings (auto attendant)

Problem:  A reviewer at Amazon.com says, “The phone is terrible for a office that has a main receptionist. The issue is when the phone is in auto-attendant mode, you have to hit *# to get to the receptionist which is fine. Once you hit that, the phone rings 5 times (which feels like forever) and then goes into a main menu selection, not a mailbox. There is no mailbox for a main receptionist/user.”

Solution: The number of rings before the auto-attendant or general voicemail picks up can be determined. There is no need to leave it at 5 rings. Use this feature to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7. This is explained on page 29 of the user manual. NOTE: You can also use your 3rd-party voice mail service with this system.

AT&T says, “Some service providers bundle or combine

multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider. To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Privacy Issue

Problem: The Amazon.com reviewer also says, “Do not use it for medical offices because you can only listen to voice mails on speaker phone. You can not pick up the phone and listen to voicemails, which can be a privacy issue.”

Solution: There is in fact an easy way to hear the voice mail messages privately. While the phone is yet in the “answer” mode, simply call in and wait for the greeting. During the greeting, enter the secret code, included with each phone system. You will hear the voice mail messages privately.Recorded messages can be retrieved from any location, using this technique.

AT&T Receptive To Our Suggestions

I recently spoke to AT&T about the Syn-J system and understand that the design team will be looking at a short-cut for retrieving voice mail privately. In addition, we are suggesting a separate input for the external music on hold device, which will free up the headset jack on the base station.

Shoppers Also Say…

“After reading reviews and comparing to other similar products for weeks…I finally decided to get the AT&T SynJ SB67158. Phone system setup took about ten minutes across five handsets, voice quality is superior and there is no end to the useful options. I highly recommend this product!”

“We use this as a front desk phone for an apartment building. The personnel love it as it is easy to read and very easy to use. Call quality is excellent. We also purchased 3 Cordless Handsets (SB67108) to go with it. The entire system works great.”

Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.

Troubleshooting Guide For USB Type Music On Hold Message Player Device

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USB-Pro MUSIC ON HOLD TROUBLESHOOTING GUIDE
About The USB Pro

The USB-Pro, like other .mp3 music on hold message player devices, delivers a constant stream of sound for phone systems that allow introduction of on-hold audio by an external on hold device. This guide will help troubleshoot for lack of audio and poor sound quality. You may download this guide as a pdf (click here to download usb message on hold player troubleshooting guide).

USB-Pro mp3 Music On Hold Player

USB-Pro mp3 Music On Hold Player

Problem: No Audio On Hold

  • CHECK SPEAKER FOR SOUND: Some on hold audio players come with a speaker button. Is the unit putting out sound?
  • CHECK VOLUME: Is volume control off or too low?
  • CHECK AUDIO OUTPUT FOR SOUND: Adapt a headphone (ear bud) to RCA jack using adapter (Radio Shack RCA 274-871) and check output from 600-Ohm and 8-Ohm audio outputs on back of unit.
  • CHECK MEDIA: The USB-Pro comes with an “internal” message on hold track. When the USB media (usb drive, thumb drive) is removed from the unit, the internal audio plays. Test by removing media or replacing media drive. Check drive content on a personal computer.

Problem: Audio Is Poor Quality

  • CHECK VOLUME: If the audio seems to get faint or fade in and out, try more volume. Some phone systems have an anti-noise filter that will try to turn off the hold music unless a certain volume threshold is reached. More volume will indicate to the phone system that intentional audio is present.
  • CHECK CONNECTIONS: If the audio is intermittent, check the connections at the player and the MOH input to be certain they are secure.
  • CHECK WIRING: All wiring must be insulated. Old audio cables may need to be replaced. Message on hold players purchased from Easy On Hold include one RCA-to-RCA cable and one RCA-to-3.5mm adapter plug for use with 3.5mm telephone system MOH input receptacles.
  • TEST USING LAND-LINE PHONE: Cell phone signals often distort or warp music on hold. Call in using a land-line for the clearest test signal.

More Tips:

  • Callers hear the music on hold message in progress, not from the start. The player repeats the audio production over and over.
  • There is no need to turn the music on hold player off. It is designed to play 24/7.

Watch Video Showing USB-Pro Music On Hold Player

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Installing Music On Hold On SAMSUNG iDCS Series Phone Systems

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Do you have a SAMSUNG iDCS Series Phone System? Don’t want to hear “Old Folks At Home” music on hold? Here are some installation tips to help you install custom music on hold messaging, based on instructions published by Samsung. Download Samsung iDSC100 Phone Guide.

APPLIES TO: Connecting a professional music on hold player to an MOH input on a Samsung iDCS Series 100/500 Phone system.Samsung iDCS 100 capable of music on hold message audio installtion help easy on hold

AUDIO TRAVELS FROM MUSIC ON HOLD PLAYER INTO PHONE SYSTEM
For a PBX system like the iDCS, an external music on hold source must be used. The ideal solution is a professional-grade music on hold player such as the USB Pro from Easy On Hold.

MUSIC ON HOLD PLAYER RCA CONNECTOR: 8 OHMS OR 600 OHMS? WHY TWO OUTPUTS?
On the back of your music on hold player are two connections labeled AUDIO OUT. The 600-Ohm output is intended for telephone systems. (If your particular situation needs a louder signal, you may use the 8-Ohm output without harming your equipment.) The 8-ohm output is appropriate for sound amplification systems, such as public address systems used by museums and amusement parks.

Audio is played continuously from the music on hold player. The sound travels from the AUDIO OUTPUT over the audio CABLE.

INSTALL CONNECTION TO KSU MOTHERBOARD
Connect leads to the KSU Motherboard, pins 10 (Grey/Red) and 35 (Red/Grey), for audio source. Leads should terminate in an RCA-type phono plug (shown) for compatibility with music on hold player output.

Connect music on hold audio out 600 Ohms.

Pictured: the AUDIO OUT connectors on a professional music on hold player. These are RCA type connectors, and are used almost universally by manufacturers of Music On Hold equipment.

music on hold installation help from Samsung for PBX - KSU Connection

PROGRAM C.O. LINES
Each C.O. Line (trunk) can be programmed to receive a music source, system generated TONE or NO MUSIC when it is put on hold. See programming manual for instructions (MMC 408) (diagram to the left is based on Samsung Installation Manual for iDCS 100).

The default setting is TONE. MOH SOURCE: 371 connects to the MOH source connection detailed above. If no source is connected, phone will play INTERNAL CHIME (Old Folks At Home).

PROGRAM KEYSETS

Each keyset can receive a music source or NO MUSIC for background music. See programming manual for instructions (MMC 308, screenshot below).

iDCS Programming Guide

samsung dDCS 100 mmc 308 SCREENSHOT

 

 

 

 

 

 

 

 

TIPS & TRICKS

  • Some on hold audio players come with a speaker button. Is the unit putting out sound? If so, turn the volume to 50% and call in. Once on-hold you can adjust the volume.
  • If the audio seems to get faint or fade in and out, try more volume. Some phone systems have an anti-noise filter that will try to turn off the hold music unless a certain volume threshold is reached.
  • If the audio is intermittent, check the connections at the player and the MOH input to be certain they are secure.
  • All wiring must be insulated. Old audio cables may need to be replaced. Message on hold players purchased from Easy On Hold include one RCA-to-RCA cable and one RCA-to-3.5mm adapter plug for use with 3.5mm telephone system MOH input receptacles.
  • Cell phone signals often distort or warp music on hold. Call in using a land-line for the clearest test signal.
  • Callers hear the music on hold message in progress, not from the start. The player repeats the audio production over and over.
  • There is no need to turn the music on hold player off. It is designed to play 24/7.
Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.

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Panasonic 2-Line, 4-Line Phones And Support

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For small offices using ordinary phone lines, Panasonic makes a few business-friendly phone models of note. Setting up these phones can be tricky when you’re dealing with multiple lines and handsets, voice mail, auto attendant, etc.  This post will point out some features that you’ll find, and point you toward support options.

KX-TG9391T

Panasonic KX-TG9391T Phone – Can be used with music on hold adapter.

Attention! Do not use the built-in message on hold offered with some phone models. We’ve heard several complaints about the poor quality and lack of memory. Use only licensed music through a music on hold dealer, such as Easy On Hold.

The Panasonic KXTG9391T overcomes many of the drawbacks that have been associated with wireless telephones. It is a 2-Line phone with a wired base and wireless handsets. In addition, it can be paired with a music on hold adapter that allows phone hold music activation by pressing the hold button.

Features:

  • KXTG9392T comes with 2 wireless handsets
  • KXTG9391T comes with 1 wireless handset
  • Accepts 2 incoming lines
  • One year manufacturer’s warranty
  • Includes one corded base and one cordless handset with its own charger cradle
  • Expandable: add up to a total of 6 wireless extensions
  • 30% battery life increase over 5.8ghz models, such as the KXTG4500B
  • 40-minute digital answering system
  • Night mode ringer
  • Program each handset to ring when you want
  • Both the base and speakerphone function as hands-free speakerphones
  • 3-Line Backlit LCD Display
  • Backlit Keypad
  • 3-Way Conferencing
  • Number Caller ID Memory
  • Message Waiting Indicator
  • Adjustable Ringer / Volume Control
  • Handset to Base / Handset Intercom
  • Call Transfer
  • Handset Locator / Paging
  • Date / Time Display
  • Clock & Alarm
  • Hold button – only activates hold music when paired with Skutch Electronics CK1P-6 Adapter

If you need 4 Lines, the Panasonic KX TG4500B makes strides toward PBX-style features in an ordinary phone system. (Video) There can be a time-consuming set up for

Panasonic KX TD824

Panasonic KX TD824 is a hybrid system. It mimics features found in PBX phone systems at a lower cost.

any of these smarter, programmable phone systems.

The alternative is to move up to a Hybrid phone system, such as the KX TD 824. The Hybrid system does not require a music on hold adapter. Most of the benefits of a PBX style phone system can be achieved with a hybrid system, usually at $600 to $1500 (depending on number of lines, extensions, used or new, etc.).

Getting Help

While Panasonic does have a complete support site with live chat and documents, multi-line phone support is only achieved via telephone. Panasonic Multi Line Telephone Unit support: 9am to 9pm weekdays: 800-211-7262.

Using a good-quality office phone is important, when you consider that a majority of business dealings involve phone calls. AT&T reports that only 3 out of every 10 calls get through without on-hold time, so having a plan for what callers on hold will hear while waiting is essential. Most small office phones, including the Panasonic KXTG9391T, KXTG9392T, and KXTG4500B do not have the capability to play music or messages on hold. With Easy On Hold working with you, however, a professional on hold music and message can be added using an adapter made for your specific phone device.

 

Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.

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Why Does Some Music On Hold Sound Less Than Perfect?

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When your custom music and message on hold is produced by Easy On Hold, the highest recording studio standards are upheld. Files are 100% digital and of the highest quality sound. Our voice studio uses industry-standard equipment and practices. When you receive your digital audio, it sounds clear. Perfect. So why doesn’t it sound as good when you hear it on your phone system?

Listening On A Telephone Device Limits Sound Frequencies
Telephones are unable to transmit high-quality audio. Frequency response is a term that refers to a range of sound, typically measured in Hertz, a measurement of cycles per second. The smaller the number, the lower the frequency. The human ear is said to be able to hear between 20 and 20,000 Hertz. (more information). Now take a look at various communications systems and notice that the smallest frequency range (or poorest sound) is represented by the telephone.

System Frequency Response
Public Switched Telephone Network 300Hz to 3kHz
AM Radio 100Hz to 5kHz
FM Radio 50Hz to 15kHz
Consumer stereo system 20Hz to 20kHz
Professional audio equipment 5Hz to 24kHz

(Chart courtesy of diracdelta.co.uk.)

Your Phone System Has Its Own Limits On Sound
Understanding why your particular phone system does not produce better sound would require a discussion of bit rate, throughput, bandwidth, compression, encoding and the like. The summation of these variables is the reason your phone system sounds the way it does. Phone systems use various methods to squeeze sound into small spaces. The result can be disappointing and unpredictable. Yet, we’re all used to it. We all know that the tiny little speaker on the telephone handset is going to sound “tinny” to some extent.

External Player Settings
If your phone system uses an external player as the music on hold source, that music on hold device may be putting too much audio into the phone system (overdriving), causing the sound to be distorted. The overall volume may not change because the phone system is compensating for the audio level, attempting to maintain a sound limit. Try backing off the volume of the playback device. Most phone systems require a 600-Ohm input from an external device.

File Format May Be Incorrect
If your phone system uses an audio file upload as the music on hold source, the correct file format must be used. These files are highly compressed, as the phone system is designed to conserve memory. The file compression further reduces sound quality in many cases. This is another reason why an external device is the best choice, if possible, for music and messaging on hold.

VOIP System May Be Converting Files
Once an audio file is uploaded to a VOIP Off-Site (hosted) phone system, the host may process or compress the audio file further, possibly converting it to a different format. This process can vary between phone system providers. Again, this is out of your control. Some VOIP systems do not allow a volume control for audio playback, so it may be best to send the audio file to your phone system host and request that they make the music sound as pleasant as possible.

Listening On A Cell Phone
Cell phones employ noise-cancelling technology, which can cause sound distortion. By emphasizing voice frequencies, a cell transmission can help your call recipient find your voice among the background and wind noise. The result when listening to music, however, is that a warble or distortion occurs. When testing your music on hold, use a land-line phone for the most accurate results.