Looking for hold music? Hold on, because the age of the human voice is here. Music on hold is an old idea. It actually happened by accident. In 1962, when Alfred Levy discovered a problem with the phone lines at his factory, he located a loose wire that was touching a girder on the building. […]
We all have had some disappointing experiences when calling a company for information, customer support or technical help. When calls come in, a recorded voice greeting provides multiple options. In this report, we will dig into how to improve your call center experience–from the caller’s point of view.