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IVR

Build A Better Call Center Experience

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We all have had some disappointing experiences when calling a company for information, customer support or technical help. When calls come in, a recorded voice greeting provides multiple options. In this report, we will dig into how to improve your call center experience–from the caller’s point of view.

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Danger: Automated Telephone Greetings and Prompts Ahead!

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Exploring The Dangers Of Automated Telephone Greetings And Prompts Auto attendant, voice mail, telephone greetings, prompts, IVR (Interactive Voice Response) refer to the components of a phone system that answer inbound calls when you can’t. The problem is, most of us fear the dreaded “phone tree” that might (or might not) direct callers into the […]

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