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Build A Better Call Center Experience

call center experience

We all have had some disappointing experiences when calling a company for information, customer support or technical help. When calls come in, a recorded voice greeting provides multiple options. In this report, we will dig into how to improve your call center experience–from the caller’s point of view.

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Danger: Automated Telephone Greetings and Prompts Ahead!


Exploring The Dangers Of Automated Telephone Greetings And Prompts Auto attendant, voice mail, telephone greetings, prompts, IVR (Interactive Voice Response) refer to the components of a phone system that answer inbound calls when you can’t. The problem is, most of us fear the dreaded “phone tree” that might (or might not) direct callers into the […]

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