I just got off the phone with a telecom technician who is ready to throw in the towel. He has […]
We all have had some disappointing experiences when calling a company for information, customer support or technical help. When calls come in, a recorded voice greeting provides multiple options. In this report, we will dig into how to improve your call center experience--from the caller's point of view.
You’ve probably heard enough auto-attendant, voice mail, telephone greetings, prompts, IVR (Interactive Voice Response) to last a lifetime. Unfortunately, voicemail […]