How is your customer experience? Customer "phone on hold time" creates friction. Smooth out the customer experience with these tips.
Many inbound calls are from customers who are upset, anxious, or just plain angry. Why leave callers frustrated on hold? Some helpful tips!
Your car dealership needs a variety of marketing strategies to build trust and help customers choose you. Here are some […]
Coronavirus Calls Overwhelm Contact Centers: Easy On Hold Offers Tips and New Technology for Helping Worried Inbound Callers Get Answers […]
Business owners, managers, and decision makers, lend me your eyes. Your business could be doing better, but your branding strategies […]