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Your Call Is Not Important To Us, Please Hold

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“If my call is so important, then why did you place me on hold?” As a business owner, you may not have a choice. Some “on-hold” time is going to happen. The problems start when you ignore your hold time or mismanage it. Boston area Internet marketing consultant Bill Enross puts forth a thought-provoking profile […]

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Increase The Average Sale

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Business consultant Mark Salmon writes an interesting post on the four ways to increase business: Increase the number of customers of the type you want to have Increase the number of times customers come back Increase the average value of each sale Increase the effectiveness of each process in the business While all of these […]

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An Improved Music On Hold System

illustration of systems concept
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Building An Improved On Hold System When I hear the phrase “music on hold system” I know that it probably means “how music on hold works on your phone system”. The system I want to talk about is the way your music on hold company takes care of you. What Is A System? Webster says […]

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