The easy to use Content Control Center™ helps you configure on hold and overhead audio content while staying completely organized.
You want to deliver a unique caller experience with relevant messages, timely info, and regular updates. With our powerful and user-friendly Content Control Center™, you'll have the flexibility to create, manage and schedule your on hold messages, IVR/auto attendant prompts, and streaming hit music all from one dashboard. See how it works:
Play streaming on hold messages or music on certain dates, times or choose when they should start and stop. Before a message is out of date, we'll email or text you!
Each message is a unique topic, heard in your stream. Turn a topic off or on any time. Changes are heard instantly. Use "stand by" messages for emergencies.
For phone platforms that require files, the Content Control Center™ let's you combine, re-order and download any combination of your audio content at any time, as often as you like.
Our new text-to speech service uses generative AI to instantly turn your text into lifelike voices that match our human voice talent.
Choose from a library of industry scripts or make changes to have quick updates for callers.
It's easy to create new message recordings and choose music, all in one place. Human voice recordings are ready in three days. IVR/Auto attendant, messages on hold and overhead announcements in your space.
Talk to the music on hold experts™
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Easy On Hold can write new messages for you or update your current messages; custom scriptwriting and industry templates are included in our services. Our messages are short and we use active words to keep callers engaged. Through your Customer Control Center you can easily request new productions, with a guaranteed 3 business-day turnaround time on script and audio requests.
Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of phone platform integrations. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
Our packages include various amounts of updates throughout a year. Our entry level package provides one group of 8 messages for the year, while our Anytime Plan lets you update weekly. Our other packages provide more combinations. Talk to us to see what package is right for you.
We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
