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Can My Small Business 2-4 Line Phone Play Hold Music?

If you have a VTech 4-Line Small Business System Main Console (CM18445), Easy On Hold® has a great solution for you. This VTech phone has a place to plug in our message on hold player device, so callers will hear your messages while they wait on hold. It will sound as if you have one of those big, expensive phone systems.

VTech CM18445 Important Information

The model CM18445 Main Console is the only phone from VTech with the music on hold input and capabilities. Phone lines plug into this phone in addition to the music on hold audio device.

The CM18445 will work with other phones in the same "family": CM18245 Cordless Extension Desk Phone and the CM18045 Cordless Extension Handset.(Extensions require the CM18445 Main Console in order to operate.)

These phones can be purchased from the VTech website. TIP: Call the VTech support line at (800) 595-9511 and listen to the automated answering announcements. You will receive a discount code to use when checking out at

What's different about 2-to-4-line phones?

If you purchased your phones in an office supply store or appliance store, they likely are not able to use music on hold. There is no place for the audio to plug in to the phone and there's no "brain" in the phone to tell it when to play music on hold. These phones use a "plain ol' phone line" or land-line and can handle either 1, 2 or 4 lines. Panasonic, RCA, AT&T.

The Skutch Electronics Adapters Are No Longer Manufactured

Previously, Easy On Hold® sold telephone on hold adapters. These adapters were "activators" that allow audio from your music on hold player to pass through to callers when the hold button is depressed.The music on hold adapter provided a place to plug in a music source, such as a message on hold device.


All music on hold must be properly licensed, either through the appropriate Performing Rights Organization in your country, or a licensed provider, such as Easy On Hold. Beware of your licensing liabilities before putting music on hold.


Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.