Can My Small Business 2-4 Line Phone Play Hold Music?
If you have a VTech 4-Line Small Business System Main Console (CM18445), Easy On Hold® has a great solution for you. This VTech phone has a place to plug in our message on hold player device, so callers will hear your messages while they wait on hold. It will sound as if you have one of those big, expensive phone systems.
VTech CM18445 Important Information
The model CM18445 Main Console is the only phone from VTech with the music on hold input and capabilities. Phone lines plug into this phone in addition to the music on hold audio device.
The CM18445 will work with other phones in the same "family": CM18245 Cordless Extension Desk Phone and the CM18045 Cordless Extension Handset.(Extensions require the CM18445 Main Console in order to operate.)
These phones can be purchased from the VTech website. TIP: Call the VTech support line at (800) 595-9511 and listen to the automated answering announcements. You will receive a discount code to use when checking out at vtechphones.com.
What's different about 2-to-4-line phones?
If you purchased your phones in an office supply store or appliance store, they likely are not able to use music on hold. There is no place for the audio to plug in to the phone and there's no "brain" in the phone to tell it when to play music on hold. These phones use a "plain ol' phone line" or land-line and can handle either 1, 2 or 4 lines. Panasonic, RCA, AT&T.