On Hold Messages

Using On Hold Messages is a very affordable way to reach your most interested customers with important information.
Here’s the newest research and best practices to boost caller satisfaction while building your brand and improving sales.

Why Caller Experience Will Matter More Than Ever in 2026

Caller expectations are changing faster than ever. In 2026, more callers will reach out only after exhausting every self-service option available. That means when the phone rings, you’re no longer dealing with casual inquiries—you’re engaging with customers who want answers now and who expect to be understood immediately.

5 min read
Easy On Hold | Blog - Depiction of phone caller experiences using silhouoettes of people on phones

Tim Brown

Beyond Common Hold Music: Creating a Unique Caller Experience

When customers call, do they hear the same old common hold music they’ve heard practically everywhere else? Here's a look at why you should consider replacing generic music with streaming, scheduled, and voice-integrated audio.

4 min read
Easy On Hold | Blog - People dancing joyfully under disco lights, representing just a portion of the benefits of great common hold music.

Nick Byrne

5 Ways to Refresh Your Experience with On-Hold Music for Business

If you haven’t updated your call waiting music for business recently, use these five ways to improve it and keep it fresh.

3 min read
Easy On Hold | Blog - Illustration of a caller listening to on-hold music for business that has been refreshed and refined for a better experience.

Nick Byrne

Instant AI Music and Messages On Hold

Create Music + Messages On Hold in Minutes — No Studio Required! The all-new EOH AI Studio is here, combining lifelike AI voices with licensed background music for instant, professional-grade audio production. Perfect for busy marketers, contact centers, and business owners, this powerful tool simplifies IVR, auto attendant, and on-hold messaging—right from your browser. Discover how you can build brand-aligned audio faster than ever.

5 min read
Easy On Hold | Blog - AI Voice and Music Messages On Hold

Tim Brown

Every Call Counts: Aligning Healthcare Messaging with the Patient Journey

The rise of AI and automation in healthcare has not eliminated human call centers; instead, it has elevated the importance of well-crafted, reassuring voice messages during hold time.

4 min read
Easy On Hold | Blog - Healthcare On Hold Messages

Tim Brown

13 Essential Best Practices For Messages On Hold

What callers hear while they wait on hold says a lot about your organization. These 13 Essential Best Practices for Messages On Hold are game-changing, and most can be implemented in one day.

7 min read
Easy On Hold | Blog - 13-Essential-Best-Practices-For-Messages-On-Hold

Tim Brown