Message On Hold

The New Guide to Updating your Auto Attendant, IVR, On Hold Messages

For most customers, experiences happen over the phone or voice channel. Your callers come to you through an auto attendant or IVR and often wait on hold. This is the new guide to updating your auto attendant, IVR, and on hold messages, and it can give you an edge over your competition and maintain a satisfied customer base.

20 min read
Easy On Hold | Blog - auto attendant - IVR - on hold messages

Tim Brown

“Please Hold, Your Call Is Important To Us” – Really?

If your company's on hold message includes the phrase, "Your call is important," now is the time to make some changes.

7 min read
Easy On Hold | Blog - please hold

Tim Brown

13 Essential Best Practices For Messages On Hold

What callers hear while they wait on hold says a lot about your organization. These 13 Essential Best Practices for Messages On Hold are game-changing, and most can be implemented in one day.

7 min read
Easy On Hold | Blog - 13-Essential-Best-Practices-For-Messages-On-Hold

Tim Brown

UCaaS On Hold Message Files Fall Short

Unified Communications as a Service has benefits, but there's a big feature gap: UCaaS on hold message files that ruin the caller experience.

7 min read
Easy On Hold | Blog - ucaas-messages-on-hold

Tim Brown

Customer Experience Leads To Brand Loyalty

How is your customer experience? Customer "phone on hold time" creates friction. Smooth out the customer experience with these tips.

5 min read
Easy On Hold | Blog - customer loyalty hold messages

Tim Brown

Hold Music or Messages On Hold?

Hold Music vs. Messages On Hold Since the late 1960s, phone systems have used music on hold to indicate to […]

8 min read
Easy On Hold | Blog - hold music or messages on hold?

Tim Brown