Message On Hold

Every Call Counts: Aligning Healthcare Messaging with the Patient Journey

The rise of AI and automation in healthcare has not eliminated human call centers; instead, it has elevated the importance of well-crafted, reassuring voice messages during hold time.

4 min read
Easy On Hold | Blog - Healthcare On Hold Messages

Tim Brown

How To Merge Social Media and Messages On Hold

Learn how to use social media and your messages on hold to improve your customer relationships, engagement, and long-term loyalty for a better bottom line.

8 min read
Easy On Hold | Blog - Social Media and On Hold Messaging

Tim Brown

13 Essential Best Practices For Messages On Hold

What callers hear while they wait on hold says a lot about your organization. These 13 Essential Best Practices for Messages On Hold are game-changing, and most can be implemented in one day.

7 min read
Easy On Hold | Blog - 13-Essential-Best-Practices-For-Messages-On-Hold

Tim Brown

Dental Practice Marketing On Hold Messages

When you use Dental Practice On Hold Messages, you demonstrate that you care. Educate and reassure your prized patients while they wait on hold.

5 min read
Easy On Hold | Blog - Dental Messages On Hold for Dentist Office

Tim Brown

The New Guide to Updating your Auto Attendant, IVR, On Hold Messages

For most customers, experiences happen over the phone or voice channel. Your callers come to you through an auto attendant or IVR and often wait on hold. This is the new guide to updating your auto attendant, IVR, and on hold messages, and it can give you an edge over your competition and maintain a satisfied customer base.

20 min read
Easy On Hold | Blog - auto attendant - IVR - on hold messages

Tim Brown

“Please Hold, Your Call Is Important To Us” – Really?

If your company's on hold message includes the phrase, "Your call is important," now is the time to make some changes.

7 min read
Easy On Hold | Blog - please hold

Tim Brown