Custom streaming hold music for your small business

• Integrations Overview
• VTech

If you have a small business and would like to give callers the impression of profesionallism, this setup might be perfect for your office. The VTech 4-Line Small Business System Main Console (CM18445-Silver or AM18447-Black), works with the Easy On Hold® 2 Channel Business Audio System, allowing streaming music and messages on hold that sound just like a major call center.

This VTech phone has a place to plug in our message on hold player device, so callers will hear your messages while they wait on hold.

VTech CM18445/AM18447 Important Information

The model CM18445/AM18447 Main Console is the only phone from VTech with the music on hold input and capabilities. Phone lines plug into this phone in addition to the music on hold audio device.

The CM18445/AM18447 will work with other phones in the same "family": CM18245 Cordless Extension Desk Phone and the CM18045 Cordless Extension Handset.(Extensions require the CM18445/AM18447 Main Console in order to operate.)

These phones can be purchased from the VTech website. TIP: Call the VTech support line at (800) 595-9511 and listen to the automated answering announcements. You will receive a discount code to use when checking out at vtechphones.com.

Instructions for how to set up custom music on hold on V-Tech Phones

NOTE: You cannot make any changes to the settings of M.O.H. source while a call is currently on hold. The screen displays M.O.H. currently in use. Please try again later.

The V-Tech CM18445/AM18447 Main Console has an input jack for Music On Hold (MOH). To play the music and messages streaming on your Easy On Hold^® 2-Channel Business Audio System audio player device, connect the audio cable from the audio device to the phone MOH jack.

You must program the V-Tech Phone to use the external audio device as the source of audio callers will hear while holding.

Review and select music on hold source:

1. When the console is idle, press MENU/SELECT.
2. Press or to scroll to Music on hold. Press MENU/SELECT or /SKIP.
3. Press or to scroll to M.O.H. source, then press MENU/SELECT or /SKIP.
4. The default music or tone plays while you press or to highlight a music on hold source.
5. Press MENU/SELECT or /SKIP to select a highlighted M.O.H. source and return to the previous menu.

If you select Aux in device but no audio device is connected to the MUSIC ON HOLD jack, the screendisplays No device is connected to the M.O.H. jack at console. Connect an audio device to the MUSIC ON HOLD jack then choose Aux in device again.

Test the volume

Only the source device can affect volume changes callers hear while holding. Place a call to the V-Tech phone in use and listen while holding. Turn the volume knob on the audio device to set an acceptable volume level. Set the volume level at or below that of the speaking volume during a call.

Download the V-Tech phone user manual here.

Music On Hold instructions for the 18445/18447 phone appear on page 30.

What's different about 2-to-4-line phones?

If you purchased your phones in an office supply store or appliance store, they likely are not able to use music on hold. There is no place for the audio to plug in to the phone and there's no "brain" in the phone to tell it when to play music on hold. These phones use a "plain ol' phone line" or land-line and can handle either 1, 2 or 4 lines. Panasonic, RCA, AT&T.

TELEPHONE EQUIPMENT DISCLAIMER

Easy On Hold is not responsible for the performance, installation or operation of equipment we do not sell. Articles about equipment are for educational purposes only and do not constitute an endorsement of any make or brand. Easy On Hold makes no claims or warranties regarding telephone equipment of any kind.