Customers complain about the music on hold starting from the beginning of the same old song, every time the caller goes into cue. Your clients want something more than default music and short, repetitive files. Streams provide continuous music and custom announcements.
Your company image is that of a technology leader, so why employ old-fashioned, manual file uploading as your MOH solution? Easy On Hold® streaming is a proven, tested and in use in high-security environments such as banks, credit unions, hospitals and universities.
Set up your client's stream once and you're done. Clients control stream content in their Easy On Hold® portal. You no longer are responsible for the MOH. Your customers just log in to their EOH accout to make changes any time.
Easy On Hold® handles the entire transaction and customer support. You receive fast cash rewards. Let EOH do the work.
http or https .mp3
HLS available upon request
rtp available from on-prem device
PCM for Cisco VVB available upon request from cloud or on-prem
Custom message on hold content created by Easy On Hold® at 128Kbps mono
Third party content can be hosted Easy On Hold® at 128Kbps mono
Hit music by popular artists (powered by Brandi Music) at 192Kbps mono or stereo