Customers complain about the music on hold starting from the beginning of the same old song, every time the caller goes into cue. Your clients want something more than default music and short, repetitive files. Streams provide continuous music and custom announcements.
Your company image is that of a technology leader, so why employ old-fashioned, manual file uploading as your MOH solution? Easy On Hold® streaming is a proven, tested and in use in high-security environments such as banks, credit unions, hospitals and universities.
Set up your client's stream once and you're done. Clients control stream content in their Easy On Hold® portal. You no longer are responsible for the MOH. Your customers just log in to their EOH accout to make changes any time.
Easy On Hold® handles the entire transaction and customer support. You receive fast cash rewards. Let EOH do the work.
http or https .mp3 (cloud)
HLS (Apple) (on-prem or cloud)
RTP (on-prem or cloud)
PCM for Cisco VVB (on-prem or cloud)
SIP registration (cloud)
Custom message on hold content created by Easy On Hold® at 128Kbps mono
Third party content can be hosted Easy On Hold® at 128Kbps mono
Hit music by popular artists (powered by Brandi Music) at 192Kbps mono or stereo
Easy on Hold is a great business partner. Their depth of knowledge in the industry is unmatched. They are extremely responsive and a pleasure to work with. I would definitely recommend them as a trusted business partner.
Jeff Melloh, Netexpress