Easy on Hold is a great business partner. Their depth of knowledge in the industry is unmatched. They are extremely responsive and a pleasure to work with. I would definitely recommend them as a trusted business partner.
- Jeff Melloh, Netexpress
Our on hold service works with any phone system, whether you require files or a streaming solution. While our streaming solution offers you the most features, flexibility and ease of use, some phone systems can only take audio files at this time, so we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of integrations here. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your carrier.
Any music that you wish to use from Easy On Hold will be fully licensed for the usage you describe to us, whether for on hold or overhead use. We take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf.
This depends on the type of music you want to license, how many messages you wish to produce per year, and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are on request due to the complexities involved. Request a free consultation to get a more accurate quote for your business.
Depending on your desired experience, you may continue using your IVR's barge in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive. Listen to the difference here.
Yes, Easy On Hold can provide audio productions and technology for companies located anywhere in the world. Though certain types of our music can only be licensed in North America, we have a full library of instrumental music that can be licensed and used in any country. Combined with our list of over 80 foreign language voice talents, your message is sure to be understood wherever you do business.