Key questions our teams must discuss include:
Callers typically hear the "default" Broadworks hold music, which is unappealing.
Callers complain that the default "song" plays from the beginning every time they are placed on hold
Users find it inconvenient to change the audio on a regular basis
Lost opportunity to market to callers due to lack of message automation
Easy On Hold® has developed a live streaming platform that easily adapts to Broadsoft installations. Users are able to log in to a convenient dashboard to select music and messages. Each piece of audio uses start and stop dates and times for complete automation. The stream plays continuously, so callers are treated to fresh audio every time they are placed on hold. Marketing managers are talking to a purely receptive audience with time-sensitive announcements.
Request a SIP source code from Easy On Hold®. The source behaves like an "extention" that calls connect to when they are in the "hold" or "park" state. The connection is released as the call is resumed. Our unique cloud-based platform makes it simple to install. The code does not change; users control all content via the secure client dashboard.
Download as PDF