Genesys PureEngage offers a customer-centric multichannel platform for large-scale businesses. The addition of custom MOH streams by Easy On Hold® takes forward-thinking customer engagement to the next level.
The audio format for PureEngage MOH is a unique form of HLS mp3, delivered via cloud or onsite device using the new Easy On Hold® solution.
The Technical Brief offered here provides a background on how streaming with digital connections is our focus.
The following is an excerpt from the Genesys SIP Server Deployment Guide