Genesys Engage and PureConnect Streaming Queue and Agent Hold Music

Allow customers to manage on hold music and messages remotely.

• The EOH Streaming Queue Music^™ cloud appliance delivers a custom HLS stream to Genesys MCP. Customers control stream content from a personalized control panel. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates.
• Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.).
• Emergency messages can be quickly turned on (with automatic stop date) for a particular queue.
• Existing customer audio can be hosted on the Easy On Hold stream.
• For Genesys PureConnect, http/https .mp3 audio streams are delivered to an on-premise media server.