Genesys Engage and PureConnect Streaming Queue and Agent Hold Music

Genesys Technology Partner

Music on hold for Genesys telephone communications platform
  • Streaming queue/hold music for Engage.
  • Replaces audio file management.
  • Licensed music, including popular hits.
  • Integration supported by Genesys.
  • Genesys Technology Partner Solution.
Easy On Hold Genesys Engage MCP Streaming Queue (music on hold) Solution diagram
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Learn about live queue streams for Engage and PureConnect.

easy on hold customer control panel on a tablet

Allow customers to manage on hold music and messages remotely.

  • The EOH Streaming Queue Music cloud appliance delivers a custom HLS stream to Genesys MCP. Customers control stream content from a personalized control panel. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates.
  • Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.).
  • Emergency messages can be quickly turned on (with automatic stop date) for a particular queue.
  • Existing customer audio can be hosted on the Easy On Hold stream.
  • For Genesys PureConnect, http/https .mp3 audio streams are delivered to an on-premise media server.


An Investment In Customer Experience

Genesys Contact Center Streaming Call in Queue Feature Configuration

Genesys Documentation: Streaming in Queue Hold Music