Day: September 15, 2026

AI Customer Service Agent Trends to Watch This Year

TL;DR: We explain how an AI customer service agent reshapes caller journeys, from IVR and on-hold messaging to complex routing […]

5 min read
Easy On Hold | Blog - A concept illustration of a user interacting with an AI customer service agent.

Nick Byrne

Crafting the Perfect On-Hold Message Script for Your Business

TL;DR: An ineffective on-hold message script frustrates callers and increases hang-ups. A well-crafted script keeps callers informed, calm, and engaged […]

4 min read
Easy On Hold | Blog - Customers reacting in different ways depending on the on hold message scripts they hear.

Nick Byrne