Marketing

Why Caller Experience Will Matter More Than Ever in 2026

Caller expectations are changing faster than ever. In 2026, more callers will reach out only after exhausting every self-service option available. That means when the phone rings, you’re no longer dealing with casual inquiries—you’re engaging with customers who want answers now and who expect to be understood immediately.

5 min read
Easy On Hold | Blog - Depiction of phone caller experiences using silhouoettes of people on phones

Tim Brown

How To Merge Social Media and Messages On Hold

Learn how to use social media and your messages on hold to improve your customer relationships, engagement, and long-term loyalty for a better bottom line.

8 min read
Easy On Hold | Blog - Social Media and On Hold Messaging

Tim Brown

Dental Practice Marketing On Hold Messages

When you use Dental Practice On Hold Messages, you demonstrate that you care. Educate and reassure your prized patients while they wait on hold.

5 min read
Easy On Hold | Blog - Dental Messages On Hold for Dentist Office

Tim Brown

Customer Experience Leads To Brand Loyalty

How is your customer experience? Customer "phone on hold time" creates friction. Smooth out the customer experience with these tips.

5 min read
Easy On Hold | Blog - customer loyalty hold messages

Tim Brown

Frustrated and On Hold: Is Your Contact Center Ready?

Many inbound calls are from customers who are upset, anxious, or just plain angry. Why leave callers frustrated on hold? Some helpful tips!

5 min read
Easy On Hold | Blog - frustrated on hold

Tim Brown

7 Car Dealership Marketing Tips

Your car dealership needs a variety of marketing strategies to build trust and help customers choose you. Here are some […]

9 min read
Easy On Hold | Blog - car dealer marketing

Tim Brown