Technical Support


For most customers, experiences happen over the phone or voice channel. Your callers come to you through an auto attendant or IVR and often wait on hold. This is the new guide to updating your auto attendant, IVR, and on hold messages, and it can give you an edge over your competition and maintain a satisfied customer base.


20 min read
Easy On Hold | Blog - auto attendant - IVR - on hold messages

Tim Brown


Easy On Hold® Brings Advanced Music On Hold And Streaming Music Device To Market In 2013, Easy On Hold introduced […]


6 min read
Easy On Hold | Blog - New 2-Channel Music On Hold And Business Music Device

Tim Brown


How To Connect Music On Hold External Device to AT&T SynJ Telephone SB67158 The AT&T SynJ phone system (see review […]


5 min read
Easy On Hold | Blog - at and t syn j

Tim Brown


The AT&T Syn-J cordless 4-line phone system has proven to be a well-performing small office phone system for our clients. […]


4 min read
Easy On Hold | Blog - AT&T SB67158 with music on hold input

Tim Brown


USB-Pro MUSIC ON HOLD TROUBLESHOOTING GUIDE About The USB Pro The USB-Pro, like other .mp3 music on hold message player […]


2 min read
Easy On Hold | Blog - USB Pro Music On Hold Message Player

Tim Brown


Do you have a SAMSUNG iDCS Series Phone System? Don't want to hear "Old Folks At Home" music on hold? Here are some samsung idcs music on hold installation tips to help you install custom music on hold messaging,


4 min read
Easy On Hold | Blog - Samsung iDCS illustration

Tim Brown