How do I install a hold music file or on hold message player for MOH on Avaya IP Office?

Each system can provide music on hold (MOH) from either internally stored files or from externally connected audio inputs. Each system has one system source and then a number of alternate sources (up to 3 alternate sources on IP500 V2 and 31 alternate sources on Server Edition). Any MOH source, such as a licensed provider like Easy On Hold®, must comply with copyright, performing rights and other local and national legal requirements.

How can I stream a live audio stream into Avaya Communications Manager?

The Easy On Hold® Streaming Queue Music™ service works with the Avaya Aura® Media Server and is managed through our Content Control Center™. AAMS will ingest streams from Easy On Hold® and make them available as an on-hold music resource for assigned call groups.

How do I change the music being played?

Through our Content Control Center™, you have the ability to create, managed and schedule on hold messages, IVR/auto attendant prompts and streaming music from one dashboard. Learn more about the Easy On Hold Content Control Center™ (https://easyonhold.com/resources/management/). Watch the video!

Why is streaming into AAMS a better experience for callers and IT staff?

With live streaming, IT staff becomes free from uploading, formatting, or replacing audio files, saving time. Marketing can now treat caller audio as an active communication channel rather than a static background element. Streaming allows easy scheduling of content to support campaigns, faster turnaround for message changes with no need to rely on IT for deployment of each message.

How do I avoid playing on hold messages that are out-of-date?

Because audio file updates rely on manual action, message changes are often missed and content can become outdated over time. To avoid time-sensitive issues, some businesses rely on “safe” messaging that remains generic, but is often too broad to be truly effective. With a streaming platform, all messages are scheduled to play only on specific dates.

Avaya Hold Music & Messages

Custom On Hold Music & Messaging Solution for Avaya (Aura Media Server)

Book a Free Consultation

Talk to the music on hold experts^™

Get a quote and free no-obligation consultation

Find out what costs may be involved
Request a free custom script and sample audio
Talk to our experts about compatibility with your communications platform
For call centers/contact centers: discover new technology for Queue Music solutions
No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

Why Integrate?
Features
How It Works
FAQ

Resources

Avaya Compatible Hold Music Solution, Tested by Avaya^®

Easy On Hold^® integrates with the Avaya Aura Media Server (AAMS).

Easy On Hold Streaming Queue Music is a cloud-based media streaming service connecting call center platforms to a continuous stream of scheduled and randomized content (music and/or messages). Single or multiple simultaneous streams can be supported, providing customized content and a unique caller experience.

Discover the streaming hold music solution for Avaya in the DevConnect Marketplace.

Allow business and marketing teams to manage on hold music and messages remotely

Stream content is managed from a personalized, user-friendly control panel. Multiple persons may have log in privileges. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates
Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
Emergency messages can be quickly turned on (with automatic stop date) for a particular queue

Why Integrate our Music On Hold Solution With Avaya?^®

When you connect the Content Control Center^™ from Easy On Hold ^® with your existing Avaya system, you can keep customers engaged and create the right music and messaging on hold experience.

Choose custom announcements to inform callers
Choose popular music, specially curated for call centers, to surprise and delight callers with longer wait times
A tested, proven, popular solution for Avaya Aura Media Server (7.0, 8.0, 10.1)

Our Avaya Music on Hold Solution Features^®

Our cloud-based streaming queue music solution for Avaya features clear audio streaming from the Easy On Hold Cloud.

On Aura, you may control volume and EQ to find-tune for your application.
Streaming in-queue audio music & messaging can be aligned with caller profiles at various stages of the customer experience.
Authorized users manage messaging and music in the customer portal. Individual topics are each scheduled to play only when needed, eliminating out-of-date messaging.
Emergency messages can be quickly turned on (with automatic stop date) for a particular queue.
The Media Server automatically keeps a buffer of 15 minutes of streaming content ("rolling 15 minute recording") which provides a backup when the streaming server is unreachable. Meanwhile, the media server polls the primary source every 10 seconds to restore the stream.
Other features include live monitoring of the status of music streaming providers, as well as providing controls for volume adjustments of the music level.
The Media Server supports up to 64 music streams across all the supported providers, making possible to create many unique caller experiences using targeted streaming content.

Content Control Center™ features

Scheduling

Play streaming on hold messages or music on certain dates, times or choose when they should start and stop. Before a message is out of date, we'll email or text you!

Message Control

Each message is a unique topic, heard in your stream. Turn a topic off or on any time. Changes are heard instantly. Use "stand by" messages for emergencies.

Combine and Download

For phone platforms that require files, the Content Control Center^™ let's you combine, re-order and download any combination of your audio content at any time, as often as you like.

AI Studio

Our new text-to speech service uses generative AI to instantly turn your text into lifelike voices that match our human voice talent.

Script Templates

Choose from a library of industry scripts or make changes to have quick updates for callers.

New Content

It's easy to create new message recordings and choose music, all in one place. Human voice recordings are ready in three days. IVR/Auto attendant, messages on hold and overhead announcements in your space.

How Our Avaya Music Stream Works^®

Achieve higher caller satisfaction ratings with unique custom streaming MOH content.

The EOH streaming server sends HLS streams of audio directly into the Avay Aura Media Server. Customers control stream content from a personalized control panel. Changes are heard immediately on the stream, or can be scheduled with custom start and stop dates.
Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.)
Messages, including pre-recorded emergency or standby announcements, can be turned on/off via the customer portal.
Existing customer audio can be hosted on the Easy On Hold^® stream(s).
Communication Manager accesses the provisioned music streams in the same way that it access an announcement for playback, using the case-insensitive Stream Key configured in the Media Server for the stream to identify the required music source.
Avaya Aura Media Server (v7+) does an excellent job of intaking streaming MOH (messages on hold/music on hold)
While Avaya documentation mentions Tunein Radio, please note that due to music licensing regulations, a better solution is the Easy On Hold® solution, which includes all performance licenses
Learn more: Avaya Aura MS documentation and Avaya Aura^® 8.1.X Platform

Avaya Hold Music FAQs