Mitel MiVoice Business Streaming Queue Music™ On Hold

Satisfy the demand to replace default music with an easily-managed audio content stream

A Scalable, Proven Solution for MiVoice Business

The EOH streaming appliance, Streaming Queue Music™ (SQM)transcodes streams of audio to a registered SIP end-point.

To enable streaming audio to callers, the end-point must be configured as the MOH resource, to be used as a kind of “conference room” where calls hear the audio stream while waiting.

The Streaming Queue Music™ service establishes a unique connection to as many end-points as needed. Streaming audio content can be shared across multiple call groups, or uniquely assigned to each of many call groups (sales, support, regions, etc.). Hundreds of concurrently-held calls are supported for each stream instance.