Many Webex Calling customers rely on default music on hold or static audio files. It’s fast, simple, and functional. But over time, that approach can create unintended issues.
Generic music and repetitive hold messaging can feel impersonal, outdated, or disconnected from your brand. As customer expectations rise, callers notice.
Now imagine an experience that feels intentional, current, and engaging without requiring extra effort from your team. The Easy On Hold® Webex Calling App transforms your caller experience by delivering timely, relevant messages and music that update automatically.
The Easy On Hold® Webex Calling App creates a fully automated system for managing your hold music and messaging. Instead of manually uploading and replacing files, everything is controlled in a simple online portal.
The Easy On Hold® Webex Calling App helps automate music on hold, hold messaging, scheduling, and audio updates. Here are answers to common questions about how it works.
The app automates music on hold and hold messaging for Webex Calling. It can schedule audio, rotate messages, update content automatically, and reduce the need to manually upload and manage audio files.
Yes. The Easy On Hold® Webex Calling App can schedule audio by time of day, day of week, date range, or special event so callers hear timely and relevant content.
Yes. Audio can be customized for different queues, departments, or caller paths so each group can have messaging that fits its audience and purpose.
No. One of the main benefits of the system is that it prepares and formats audio for Webex automatically, helping reduce manual work and technical friction.
Yes. The platform makes it much easier to deploy updated audio quickly, whether you need to share urgent information, seasonal promotions, temporary hours, or service announcements.
Default music and static files may work, but they can become repetitive, outdated, or disconnected from your brand. Automated music on hold and messaging help keep the caller experience more current, intentional, and engaging.
Yes. You can request more information and start a free trial to see how the Webex Calling App fits your environment and caller experience goals.
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