When you want more than good hold music. Add voiced on hold messages that help your callers while they wait. How many times have you heard useless "please hold" phrases and thought "they really don't care that I'm on hold." Or sat through the same message on hold over and over again in a loop? Or worse, heard a message that clearly expired a month ago?
Which of these is a human on a microphone, and which is from our AI STUDIO?
The fusion of human and AI is here. EOH AI STUDIO is our new text-to-speech engine with AI voices that match our staff human voices. Can you tell the difference?
We now have an AI Voice Generator for text-to-speech human voice. Choose a human voice IVR recording, then for quick fixes and on-the-fly prompts that match your IVR and message on hold voice.
Voiced on hold messages for business
Instead of letting your callers hear default music, repetitive or outdated messages while they wait, keep callers informed about your business. Our custom scripting and voice audio recording services can help customers find self-directed support channels. They can learn about special promotions, too. Hold messages can be downloaded as audio recordings in mp3, wav or other formats, or try streaming live audio with automated scheduling.
Get inspired and hear different samples of professional on hold messages with music.
Human + AI IVR Voice Recordings
Your IVR is the voice of customer service at your business or call center. To avoid caller confusion, all IVR voice greetings should be in one consistent voice.
But what happens when you need a voice IVR recording in a hurry? With Easy On Hold® you can still have that same voice. Our text to speech AI voice generator uses a clone of that same human voice in your IVR. Human voices with their ai voice text to speech cloned voice is the perfect combinaton for the professional contact center. Ask about a demo today.
Overhead Business Announcements
We make it easy for your visitors to hear announcements in your lobby, retail store or offices. Seasonal messages, welcome messages, promotions and important information can be scheduled and automated. It's easy to set up schedules for announcements to play any time of day or on a special schedule. Works with overhead/background music.
Human + AI Voice Translations
Fast, accurate translations are available in more than 80 languages. Human and AI Voice recordings can be provided in a few days or just one minute. Choose from human voices in multiple languages or AI Voice Translations from our AI voice generator. Convenient and effective. Ask for a demo.
Talk to the music on hold experts™
Get a quote and free no-obligation consultation
Change messages in real time, have no more files to manage, and back-up audio with little or no equipment.
Randomize the order, vary the length, provide variety and use relevant time-sensitive messages.
Say goodbye to boring loops with creative advertising or narrations blended over music.
We work with you to create the right on hold message scripts for your audience and deliver them with professional voice overs.
Provide clearer and better experiences on mobile devices.
Including 50 languages and dialects to localize your messages for different states, regions or countries.
Long hold times? A queue callback feature may be useful but you will still have callers waiting in the hold queue. Waiting and hoping you care about them. Learn more about the best way to handle callers waiting on hold.
Streaming Hold Music is now integrated with Microsoft Teams Phone. No more loading files! No more repetitive loops. Try it free for 14 days. Also, live stream custom voiced messages in Teams Phone.Learn about Teams Phone and Streaming Hold Music..
When customers need answers, they search online. When they find a solution, they call. When they call, most have to wait on hold. Learn the 13 Essential Best Practices for Messages on Hold.
Our messages on hold service works with any phone system, whether you require files or a streaming solution. Our streaming solution offers you the most features, flexibility, and ease of use. If your phone system can only take audio files we will produce your audio in whatever format is required. To see if your phone system is compatible with our streaming solution, view our up-to-date list of on hold music integrations. If you don't find yours listed here, be sure to let us know; we may be able to provide a streaming integration by working in cooperation with your provider.
This depends on the type of music you want to license, how many messages you wish to produce per year and the number of agents and/or locations in your organization. Our starter package for small businesses with one location starts at $72/month, while our enterprise packages are on request due to the complexities involved. Get a fast, free quote for your business.
Depending on your desired experience, you may continue using your IVR messaging with our streaming solution. Sometimes, announcements that "barge in" during hold time can interrupt music or a message. For a better caller experience, Easy On Hold recommends relying on a professionally produced music and message stream that will play desired content to callers rather than relying on your IVR feature. Streaming messages can be scheduled to be played at specific times and between songs. With our popular music service songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive.
We work with any phone system, so we will just need to know how music on hold content gets loaded into your new phone system, and provide that delivery method to you, whether as files that you load yourself or a stream that Easy On Hold manages for you.
