Health Care Industry Messages On Hold

This case study report reveals that the most common negative patient complaint is on the subject of communication. Most often, the telephone is the method patients use to make appointments and seek answers at health care and medical offices. Easy On Hold® offers effective solutions in specific areas.

Health care industry case study

At health care offices, the phone seems to ring more often these days. Patients, like all of us, are never more than a few inches from their phone. They can simply say, “OK Google, call my doctor.” The incoming call presents both a challenge and an opportunity to health care providers.

Last year The Journal of Medical Practice Management studied 35,000 Google reviews of hospitals, health systems and medical groups. The top two patient complaints:

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Why use phone on hold messages for your healthcare system or office?

When a patient calls, you have three touch-points to consider: The way the phone is answered, what the caller hears while on hold and possibly how the telephone automated attendant handles a call after hours or during busy times of the day. Easy On Hold provides custom on hold messaging and auto attendant (IVR, Voice Mail Greetings) announcements for your medical practice.