Easy On Hold® for Fusion
Streaming Music On Hold for FusionPBX and FreeSWITCH-based systems
FusionPBX Streaming Music On Hold Integration
FusionPBX is an open-source phone system management platform built on FreeSWITCH. While FusionPBX gives administrators a web-based interface for extensions, call routing, queues and music on hold, FreeSWITCH handles the underlying call processing and audio playback.
Easy On Hold® delivers live streaming music and messages to compatible FreeSWITCH systems. With streaming audio, your team can manage content remotely through the Easy On Hold Content Control Center, without repeatedly preparing and replacing long audio files on the phone system.
Because different systems carry the name “Fusion,” compatibility depends on the actual PBX platform and the access provided by your administrator or service provider.
Learn More About Integrating With Fusion
Identify Your Fusion Platform
FusionPBX is a web-based management system powered by FreeSWITCH. On installations where the administrator can enable and configure the required FreeSWITCH modules, live streaming music on hold is possible.
Fusion Connect, on the other hand, is a business communications provider, not another name for FusionPBX. Its hosted voice offerings should be evaluated separately. The streaming capabilities of a self-managed FusionPBX installation should not be assumed to be available on a Fusion Connect service.
Configure Streaming Through FreeSWITCH
FusionPBX includes a Streams application for defining streaming audio sources. Its documentation specifies that the mod_shout module must be installed and running, and that the stream location uses a shout:// address. An Easy On Hold specialist can provide the streaming endpoint and work with your technical team to confirm the appropriate configuration.
Once a stream has been configured, an administrator can assign it to the appropriate music-on-hold destination, such as an extension or call center queue. See the FusionPBX Streams documentation for configuration details.
Manage Fresh, Licensed Audio
With streaming established, Easy On Hold® provides professionally managed music and messages that can be scheduled and changed through the Content Control Center. This gives marketing teams flexibility while reducing repetitive file maintenance for IT.
Music used for business telephone hold experiences must have the necessary licenses. A publicly accessible internet radio or Shoutcast stream is not automatically licensed for music on hold. Easy On Hold can provide appropriately licensed content for the intended service.
What If You Use Fusion Connect?
Our previous Fusion Connect guidance described a hosted service that accepted MP3 or WAV music-on-hold files rather than a customer-configurable live stream. Because product offerings and administrative permissions can change, we recommend confirming the capabilities of your specific Fusion Connect service before choosing an integration method.
If live streaming is not available, Easy On Hold can still help you prepare music and message audio files for use with your provider's supported upload process. Contact us and we can help determine the best option for your account.
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