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TL;DR: What is auto attendant? It is an automated phone greeting that answers calls, presents menu options, and routes callers […]
Nick Byrne
Many decision-makers ask if they should use AI for voice-over updates or keep human recordings for authenticity. This blog explores the differences, benefits, and how to choose the right approach for your brand.
Tim Brown
AI-generated voice gives teams a faster way to update on-hold messages. It also supports audio needs tied to AI IVR […]
This is a review of a recent CX Today video interview with Nuri Gocay, Director of Platform Architecture for Zendesk Contact Center, who argues that hold music is dead. We feel this is unfair, inaccurate, and dismissive, and in this blog article we prove it.
Many contact centers work hard to reduce hold times. Yet they often overlook how call center hold music shapes customer experience. Meridian Chapters found that background music distracts callers from clock-watching. As a result, callers feel shorter wait times even when the actual hold time does not change.
The Wall Street Journal contacted Easy On Hold to help answer the question, "Why is Hold Music So Bad?" Read on to get more facts behind the quest for better hold music.
