Advice For Small Businesses

Why Caller Experience Will Matter More Than Ever in 2026

Caller expectations are changing faster than ever. In 2026, more callers will reach out only after exhausting every self-service option available. That means when the phone rings, you’re no longer dealing with casual inquiries—you’re engaging with customers who want answers now and who expect to be understood immediately.

5 min read
Easy On Hold | Blog - Depiction of phone caller experiences using silhouoettes of people on phones

Tim Brown

Beyond Common Hold Music: Creating a Unique Caller Experience

When customers call, do they hear the same old common hold music they’ve heard practically everywhere else? Here's a look at why you should consider replacing generic music with streaming, scheduled, and voice-integrated audio.

4 min read
Easy On Hold | Blog - People dancing joyfully under disco lights, representing just a portion of the benefits of great common hold music.

Nick Byrne

5 Ways to Refresh Your Experience with On-Hold Music for Business

If you haven’t updated your call waiting music for business recently, use these five ways to improve it and keep it fresh.

3 min read
Easy On Hold | Blog - Illustration of a caller listening to on-hold music for business that has been refreshed and refined for a better experience.

Nick Byrne

New Phone System? Read This First.

Choosing a new phone system for your business? The high-tech, flexible streaming technology you enjoy today could be unknowingly replaced by old-time default system music that becomes the unwanted responsibility of your tech team.

9 min read
Easy On Hold | Blog - New Phone System? Read this first - before you sign the contract

Tim Brown

Dental Practice Marketing On Hold Messages

When you use Dental Practice On Hold Messages, you demonstrate that you care. Educate and reassure your prized patients while they wait on hold.

5 min read
Easy On Hold | Blog - Dental Messages On Hold for Dentist Office

Tim Brown

The New Guide to Updating your Auto Attendant, IVR, On Hold Messages

For most customers, experiences happen over the phone or voice channel. Your callers come to you through an auto attendant or IVR and often wait on hold. This is the new guide to updating your auto attendant, IVR, and on hold messages, and it can give you an edge over your competition and maintain a satisfied customer base.

20 min read
Easy On Hold | Blog - auto attendant - IVR - on hold messages

Tim Brown