Music On Hold

Music On Hold content, ideas, news articles, bloggings.

Don’t Pay ASCAP, BMI For Hold Music. Do This Instead!

I recently answered a question at Yahoo! about using ASCAP and BMI music on hold. The question is about whether a music on hold provider can get the licensing arranged more cheaply, or if it would cost less to buy licenses directly from ACAP and/or BMI.

3 min read
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Tim Brown

Do People Care What They Hear While On Hold?

So, what do you think… do people who call your company care about–or even notice–the music on hold? While folks […]

3 min read
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Tim Brown

5 Reasons On-Hold Music Is Awful

It is a universal understanding: on-hold music is bad music.  But I know why. I also know how to correct […]

2 min read
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Tim Brown

What Your Callers Are Saying After They Hang Up

Here’s some chatter from the blogosphere that should make corporate marketing managers think about what their callers are saying after […]

1 min read
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Tim Brown

Customer Service Callers Are Sensitive

In an article titled, “Hey GoDaddy, This Is Why You’re Losing Customers!”, FalconFour blogger reports on hold music made a […]

1 min read
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Tim Brown

Does BMI Check Music On Hold Licensing?

Some providers of customized music-on-hold programming include music licensing fees in their price. Some don't. If you play music on hold, you're responsible for music licensing liabilities.

1 min read
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Tim Brown