Music On Hold

Music On Hold content, ideas, news articles, bloggings.

5 Reasons On-Hold Music Is Awful

It is a universal understanding: on-hold music is bad music.  But I know why. I also know how to correct […]

2 min read
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Tim Brown

What Your Callers Are Saying After They Hang Up

Here’s some chatter from the blogosphere that should make corporate marketing managers think about what their callers are saying after […]

1 min read
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Tim Brown

Customer Service Callers Are Sensitive

In an article titled, “Hey GoDaddy, This Is Why You’re Losing Customers!”, FalconFour blogger reports on hold music made a […]

1 min read
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Tim Brown

Does BMI Check Music On Hold Licensing?

Some providers of customized music-on-hold programming include music licensing fees in their price. Some don't. If you play music on hold, you're responsible for music licensing liabilities.

1 min read
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Tim Brown

Last Month’s On Hold Message Is So Last Year

Here are a few ideas for your January 2010 music on hold message.

2 min read
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Tim Brown

On Hold Gets Noticed At Delta

Blogs and forums are abuzz with chatter about the music on hold Delta Airlines was playing last week. While hundreds of flights were being canceled due to the wintery blast that hit the east coast, callers on hold were treated to "Let It Snow".

2 min read
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Tim Brown