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What Your Callers Are Saying After They Hang Up

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Here’s some chatter from the blogosphere that should make corporate marketing managers think about what their callers are saying after they hang up from a bad “on hold” experience.

“After hearing Fur Elise go through its little 30 second clip about 50 times it makes me want to hang the d*** phone up….maybe that is their plan. To wear me down?”

“Most of the time the music clarity is not there or the loop of music is poorly done or I am told fifty thousand times I am on hold….. couldn’t someone just do this right?”

“I called the toll-free number on the ‘Collections  Notice.’ I was referred to another toll-free number by a recorded message. I was placed on hold for over 10 minutes of the WORST and LOWEST FIDELITY hold music I have ever had to experience.”

I have no further comment.

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Founder of Easy On Hold and Brandi Music. Thinker, writer, speaker, tinkerer, husband, father, musician.

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