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On hold message audio uploaded to a CISCO CallManager phone system will result in poor quality audio, says CISCO in […]
Tim Brown
You’ve been on hold and heard the sad voice ask to be pardoned for the inconvenience, “We apologize for placing […]
Using radio to keep your callers entertained while they wait on hold? Run, don’t walk, and rip the cord out […]
We’re experts at providing all the tools and audio needed to create caller experiences that improve customer service and reduce […]
If you’ve ever thought that your choice of “on hold” content wasn’t important, consider this exchange from the Comcast customer […]
I recently answered a question at Yahoo! about using ASCAP and BMI music on hold. The question is about whether a music on hold provider can get the licensing arranged more cheaply, or if it would cost less to buy licenses directly from ACAP and/or BMI.