Customer Service Callers Are Sensitive
In an article titled, “Hey GoDaddy, This Is Why You’re Losing Customers!”, FalconFour blogger reports on hold music made a bad impression.
I called up GoDaddy support earlier today (and it was a relatively pleasant experience except for the wacky hold music) and the rep told me it would take “24 hours” to complete the action after the time it actually… you know… completed. Whatever. 24 hours it is.
Callers who need service are sensitive. A “little thing” like hold music becomes a big thing.
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