Message On Hold

Annoying Music On Hold? People Are Listening!

If you’ve ever thought that your choice of “on hold” content wasn’t important, consider this exchange from the Comcast customer […]

2 min read
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Tim Brown

7 Ways to Build Your Brand with Music on Hold Messages

Great on hold messaging doesn’t just fill silence. It tells your story, reinforces your business identity, and builds caller engagement. […]

5 min read
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Tim Brown

Why Custom Message on Hold Music Builds Credibility

A custom music on hold message can make your company sound professional. Go a step further, however, and include trust-building statements backed […]

3 min read
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Tim Brown

3 Tips For Keeping Callers On The Line

“Verizon has absolutely bizarre hold music. …and then the bot hung up on me. What utter indignity!” Hey, Verizon! That’s […]

2 min read
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Tim Brown

Is That The Message You Meant To Send?

One of the first things we talk about in marketing with a new business is the development of the “elevator […]

2 min read
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Tim Brown

IT Desks Keep Callers Holding

We do a good deal of work with IT firms, and tech departments of larger firms. They know callers are […]

1 min read
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Tim Brown