The easiest way to change hold music and messages in RingCentral (RingEX) is by using the Easy On Hold app. Instead of manually uploading audio files, the app connects directly to your RingCentral account and automatically updates your hold music and queue messages based on your schedule.
With the Easy On Hold RingEX app, your hold music and messages stay fresh automatically—without ever logging into RingCentral again.
Here is a new and easier RingCentral RingEX hold music setup. Many businesses use default waiting queue music or static audio music on hold files. That approach, however produces caller irritation from repetition.
The EOH RingEX App automates phone system on hold and call queue music and messages on hold by loading custom music and messages on hold into your RingEX platform at regular intervals throughout the day. The result is more variety and more of your important messages getting to your callers.
What does this do for your callers? This innovative solution creates a customer experience that feels intentional, current, and engaging without requiring extra effort from your team.
Discover more information about the newest RingCentral queue/hold Music automation feature Read the recent article here.
| Feature | Manual | EOH App |
|---|---|---|
| Change hold music | Manual upload | Automated |
| Update queue messages | Manual steps | Scheduled |
| Keep content fresh | Easy to forget | Automatic refresh |
| Manage multiple queues | More work | Stream-to-queue matching |
| Time-based scheduling | Not practical | Built in |
The Easy On Hold® RingEX App automates waiting queue music and hold music across your call queues. Here are answers to common questions about how it works.
The Easy On Hold app for RingCentral (RingEX) automates hold music and queue messaging by automatically loading and updating audio files in your RingCentral system. Schedule hold music and messages by time, date, or day of week, reduce repetition with dynamic message rotation, and ensure callers always hear current, relevant content. The app formats audio for RingEX, supports multiple queues and departments, and eliminates the need for manual audio management.
Not at this time. The Easy On Hold® RingEX App currently works within the RingEX phone system. Integration with RingCX is planned for a future release.
No. You do not need to manually adjust your RingEX settings. The app automatically overrides the audio configured in Phone System → Groups → Call Queues → Greetings & Hold Music.
The app automatically uploads and assigns custom audio files to both Waiting in Queue Music and Hold Music fields. Any calls routed through those queues will hear the updated content managed by the app.
If a call is transferred directly to an individual user and that user places the caller on hold, the caller will hear the hold music configured at the user extension level, not the queue-level audio managed by the app.
Yes. The app automatically pulls in your existing RingEX call queues and allows you to assign Easy On Hold® playlists to each one. This makes it easy to customize messaging and music for different departments or purposes.
No. While Easy On Hold® offers live streaming solutions, the RingEX integration uses secure file upload automation. Audio files are updated dynamically, but not delivered as a continuous stream.
The scheduling logic is similar, but the delivery method is different. Instead of streaming audio continuously, the RingEX App uploads updated files at set intervals to meet RingEX platform requirements while still providing fresh, time-sensitive content.
Audio updates occur automatically within the limits allowed by your RingEX account. Typical update intervals range from every 15 minutes to several hours, depending on system constraints and configuration.
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