For Switchvox:
Stream music and messages on hold.

Enjoy the benefits of live streaming on hold music and messages on your Sangoma Switchvox PBX.

Easy on hold illustration for their industry page

Music On Hold for Switchvox

Achieve higher caller satisfaction ratings with custom live streaming MOH content.

  1. Streaming music on hold can be accomplished from an external audio device or directly from a URL provided by Easy On Hold®
  2. A constantly changing audio stream from Easy On Hold® is a major improvement in the caller experience over static files
  3. MoH categories can be applied to inbound routes as well as to queues, ring groups, outbound routes and conferences
  4. Learn more: Sangoma documentation for music on hold

Tips for using streaming hold music in Switchvox PBX environments:

  1. Log in to the Settings menu, select Music On Hold, and then select Add Streaming Category
  2. Name the streaming category (i.e., Easy On Hold Stream URL)
  3. Write the application path. Easy On Hold will provide a URL (HTTP) for you for a stream in the ULAW format, so calls already using this codec will be able to listen to the stream without any transcoding. Apply the URL as follows:
    /usr/bin/mpg123 -q -s --mono -r 8000 -f 8192 -b 1024 http://eoh-prod-streaming-server-1.easyonholdcloud.com/51ce16b9468643a07ede7db390r50486

Learn more about using an external audio on hold player device with Switchvox PBX

As of version 5.8, you can plug in a USB audio streaming device, and it becomes a new MoH Group. That group can be used for the system’s MoH, and/or for MoH of any queue. A Group can be set as the system’s MoH.

See the article in our blog.