If you’ve ever thought that your choice of “on hold” content wasn’t important, consider this exchange from the Comcast customer forum. The point here is, people ARE listening! What are they saying about your company?
ANNOYING MUSIC ON HOLD
10-05-2011 04:41 PM
The music that Comcast plays while on hold is the most annoying music i have ever heard period! It is a short annoying jingle that is irritating because it plays over and over and over and over again. And we all know how long we are on hold. It’s almost like they do it so you’ll hang up! Think about that one! Who agrees with me?
Re: ANNOYING MUSIC ON HOLD
10-05-2011 11:48 PM
The techs have to listen to that same horrible music. Imagine doing it for several hours every single day. The “tune” is still stuck in my head. blah.
Re: ANNOYING MUSIC ON HOLD
10-06-2011 09:54 AM
so what universe do you live in?
Re: ANNOYING MUSIC ON HOLD
10-06-2011 09:55 AM
So why doesn’t someone get it changed ?
Re: ANNOYING MUSIC ON HOLD
10-06-2011 11:40 AM
They could turn the music off and you listen to nothing…no matter what music they pick, no matter what ads they run on hold someone will complain about it. Six in one and half a dozen in the other…
Re: ANNOYING MUSIC ON HOLD
10-06-2011 12:01 PM
Not true…..didn’t you ever hear the saying , “silence is golden”.
Re: ANNOYING MUSIC ON HOLD
10-06-2011 12:49 PM
The thing about silence is you wonder if you are still connected. At least with the music or blurbs for other services or Comcast features you know that Comcast hasn’t disconnected the call. I’ve listened to silence on hold before and a few times did get disconnected and not know it.
