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Avaya report confirms customer experience (CX) solutions have bolstered the company’s strengthened financial position. Predictions for 2024.
Tim Brown
Americans spend roughly 37 billion hours each year waiting in line — whether in traffic, at a store checkout, or […]
The Streaming Queue Music™ solution will bring a live audio stream into your CISCO on-premise platform, eliminating the need to manage audio files while giving you the tools and automation to impress callers like never before.
Unified Communications as a Service has benefits, but there's a big feature gap: UCaaS on hold message files that ruin the caller experience.
Long hold times? A queue callback feature may be useful but you will still have callers holding, waiting and hoping you care about them.
Many inbound calls are from customers who are upset, anxious, or just plain angry. Why leave callers frustrated on hold? Some helpful tips!
