Contact Center Technology

Develop Your Coronavirus Contact Center Strategy

Coronavirus Calls Overwhelm Contact Centers: Easy On Hold Offers Tips and New Technology for Helping Worried Inbound Callers Get Answers […]

5 min read
Easy On Hold | Blog - coronavirus call center strategy

Tim Brown

Cisco Music On Hold Options

As of May of 2014, and Cisco CUCM version 10.5, a new option for Cisco music on hold became available: […]

3 min read
Easy On Hold | Blog - Cisco - which to choose

Tim Brown