Contact Center Technology

Contact Centers Moving Toward Streaming Music On Hold Service

In the quest for improved customer satisfaction, contact center managers are making no effort. They’re even starting to pay attention […]

11 min read
Easy On Hold | Blog - contact centers moving to streaming music service

Tim Brown

Develop Your Coronavirus Contact Center Strategy

Coronavirus Calls Overwhelm Contact Centers: Easy On Hold Offers Tips and New Technology for Helping Worried Inbound Callers Get Answers […]

5 min read
Easy On Hold | Blog - coronavirus call center strategy

Tim Brown

Cisco Music On Hold Options

As of May of 2014, and Cisco CUCM version 10.5, a new option for Cisco music on hold became available: […]

3 min read
Easy On Hold | Blog - Cisco - which to choose

Tim Brown