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Many contact centers work hard to reduce hold times. Yet they often overlook how call center hold music shapes customer experience. Meridian Chapters found that background music distracts callers from clock-watching. As a result, callers feel shorter wait times even when the actual hold time does not change.
Nick Byrne
When customers call, do they hear the same old common hold music they’ve heard practically everywhere else? They’re likely to […]
On-hold music for business is often the very first thing a customer or caller hears from your company. A well-designed […]
When customers walk into your store, what do they hear? Is it silence, or, perhaps worse, the wrong playlist? Music can break a customer’s experience before it even begins. IT leaders, contact center managers, and MSPs use streaming business music to fix “the music problem.”
The Wall Street Journal contacted Easy On Hold to help answer the question, "Why is Hold Music So Bad?" Read on to get more facts behind the quest for better hold music.
Tim Brown
Easy On Hold, creator of streaming music on hold/queue music for contact centers has been named a Genesys Technology Partner. […]
