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Music On Hold content, ideas, news articles, bloggings.
Caller expectations are changing faster than ever. In 2026, more callers will reach out only after exhausting every self-service option available. That means when the phone rings, you’re no longer dealing with casual inquiries—you’re engaging with customers who want answers now and who expect to be understood immediately.
Tim Brown
There’s something magical about Christmas music. The instant warmth. The nostalgia. The way a familiar melody brings comfort and joy—especially during the busy holiday season when callers need reassurance, patience, and a positive experience.
When customers call, do they hear the same old common hold music they’ve heard practically everywhere else? Here's a look at why you should consider replacing generic music with streaming, scheduled, and voice-integrated audio.
Nick Byrne
If you haven’t updated your call waiting music for business recently, use these five ways to improve it and keep it fresh.
Businesses are getting complaints from customers who get placed on hold and hear the same hold music over and over. Here is the solution!
What's the best hold music you ever heard? We scan twitter and describe how to choose good hold music - music people actually like!
