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Long hold times? A queue callback feature may be useful but you will still have callers holding, waiting and hoping you care about them.
Tim Brown
Many inbound calls are from customers who are upset, anxious, or just plain angry. Why leave callers frustrated on hold? Some helpful tips!
Customers still prefer the voice channel for connecting with your business. Unfortunately, there’s a big friction point that is often overlooked: the hold time 86% of callers must endure every time they call.
Easy On Hold, creator of streaming music on hold/queue music for contact centers has been named a Genesys Technology Partner. […]
In the quest for improved customer satisfaction, contact center managers are making no effort. They’re even starting to pay attention […]
As call centers of every size adopt new cloud-based solutions, the need for digital MOH for call center platforms has been met by Easy On Hold.
