How To Impact Customer Relationships With Social Media And Messages On Hold

So you’re asking everyone to ‘Like’ You on Facebook, right? You’re tweeting, you’re connecting on LinkedIn, blogging on WordPress, snapping […]

Tim Brown

Family Minivan Doesn’t Deliver Like It Used To: Like Your Old On Hold Message

Guest article by Julie Cook This article is about your old on hold message. Why it won’t work anymore. Why […]

Tim Brown

You’ve been on hold and heard the sad voice ask to be pardoned for the inconvenience, “We apologize for placing […]

Tim Brown

Article by Julie Cook Last weekend I volunteered at a massive garage sale for my son’s high school marching band. […]

Tim Brown

Special Article by Julie Cook on creating a better customer experience. Our building is situated on an acre of woods, […]

Tim Brown

There’s an old-school on-hold marketing approach that says, “load up that script with all the content you can dream up. […]

Tim Brown