Music On Hold

Music On Hold content, ideas, news articles, bloggings.

Message On Hold Apology Not Accepted

You’ve been on hold and heard the sad voice ask to be pardoned for the inconvenience, “We apologize for placing […]

3 min read
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Tim Brown

Radio On Hold: Forget Illegal, It’s Downright Dumb!

Using radio to keep your callers entertained while they wait on hold? Run, don’t walk, and rip the cord out […]

3 min read
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Tim Brown

About Music On Hold by Easy On Hold

We’re experts at providing all the tools and audio needed to create caller experiences that improve customer service and reduce […]

1 min read
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Tim Brown

Annoying Music On Hold? People Are Listening!

If you’ve ever thought that your choice of “on hold” content wasn’t important, consider this exchange from the Comcast customer […]

2 min read
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Tim Brown

Don’t Pay ASCAP, BMI For Hold Music. Do This Instead!

I recently answered a question at Yahoo! about using ASCAP and BMI music on hold. The question is about whether a music on hold provider can get the licensing arranged more cheaply, or if it would cost less to buy licenses directly from ACAP and/or BMI.

3 min read
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Tim Brown

Do People Care What They Hear While On Hold?

So, what do you think… do people who call your company care about–or even notice–the music on hold? While folks […]

3 min read
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Tim Brown