Music On Hold

Music On Hold content, ideas, news articles, bloggings.

About Music On Hold by Easy On Hold

We’re experts at providing all the tools and audio needed to create caller experiences that improve customer service and reduce […]

1 min read
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Tim Brown

Annoying Music On Hold? People Are Listening!

If you’ve ever thought that your choice of “on hold” content wasn’t important, consider this exchange from the Comcast customer […]

2 min read
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Tim Brown

Don’t Pay ASCAP, BMI For Hold Music. Do This Instead!

I recently answered a question at Yahoo! about using ASCAP and BMI music on hold. The question is about whether a music on hold provider can get the licensing arranged more cheaply, or if it would cost less to buy licenses directly from ACAP and/or BMI.

3 min read
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Tim Brown

Do People Care What They Hear While On Hold?

So, what do you think… do people who call your company care about–or even notice–the music on hold? While folks […]

3 min read
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Tim Brown

5 Reasons On-Hold Music Is Awful

It is a universal understanding: on-hold music is bad music.  But I know why. I also know how to correct […]

2 min read
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Tim Brown

What Your Callers Are Saying After They Hang Up

Here’s some chatter from the blogosphere that should make corporate marketing managers think about what their callers are saying after […]

1 min read
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Tim Brown