Streaming Music on Hold for Fortinet Platforms

• Integrations Overview
• Fortinet

Fortinet Fortivoice platforms support streaming hold music.

Here are some specific FortiVoice platforms that support streaming hold music (MOH) from sources like Easy On Hold^®:

1. FortiVoice Enterprise Systems: These systems, such as the FortiVoice Enterprise 200D and 400D, offer advanced features including the ability to stream MOH.
2. FortiVoice Cloud: The cloud-based version of FortiVoice also supports streaming MOH, providing flexibility for businesses that prefer a cloud deployment.
3. FortiVoice Gateway: This appliance can be integrated with existing phone systems to provide additional features, including streaming MOH.

These platforms allow you to customize the on-hold experience with streaming audio, enhancing the caller’s experience with dynamic and up-to-date content.

How To Set Up Streaming MOH In Fortinet FortiVoice

Once you receive the URL from Easy On Hold, go to Phone System > Audio > Music On Hold and click New. Choose Stream.

Settings In The Fortinet GUI

1. Phone System > Audio > On Hold
2. Name: Create A Name For Your Stream
3. Mode: Select Streaming Mode
4. Stream URL Field: Enter the Stream URL
5. Click Test Stream to check the connection to the URL

More information about Fortinet On Hold Messages and Music streams

The term “FortiVoice” applies to both cloud-based solutions and on-premise appliances. FortiVoice systems are available as physical and virtual appliances, as well as in the cloud1. This flexibility allows businesses to choose the deployment method that best suits their needs, whether it’s a secure cloud-based unified communications solution or an on-premise setup.

The streaming hold music (MOH) feature, which allows hold music to come from a stream such as Icecast, is available on certain platforms within the FortiVoice family.

This feature is typically found in more advanced or enterprise-level FortiVoice systems, which offer greater flexibility and customization for on-hold music and messaging.

A better experience for you and your callers

1. A better caller experience: Shorter announcements and ever-changing music. The end of the boring 4-minute loop
2. No more uploading files to change content: The live stream manages start and end dates for announcements
3. Multiple unique streams can be provisioned for use by specific departments and extensions

COPYRIGHT INFRINGEMENT NOTICE

All music on hold must be properly licensed, either through the appropriate Performing Rights Organization in your country, or a licensed provider, such as Easy On Hold®. Beware of your licensing liabilities before putting music on hold