For Nextiva
Streaming Hold Music and Messages for Nextiva

Set up a live stream that delivers multiple mesage topics on a schedule. No more out of date messages.

Easy On Hold messages on hold portal for controlling streams
Nextiva Inc. Logo

Streaming Music On Hold Messages for Nextiva

Achieve higher caller satisfaction ratings with unique custom MOH content.

  1. Replace short music loop, end the repetition
  2. No time limit or file size limits, it's a live stream
  3. Music options include hit music by popular artists
  4. Works with NextOS and Contact Center, a supported integration

Learn how to set up Easy On Hold’s popular streaming hold music, hold messages service for the Nextiva business phone platform.

Download the Nextiva Streaming Hold Music Setup Guide.

  1. In 2020, EOH launched a cloud-based appliance, Streaming Queue Music™ (SQM), that transcodes audio streams into various stream formats for use on various platforms, including Nextiva (Broadsoft®).
  2. The Easy On Hold® SIP audio stream utilizes an Identity/Device Profile as an “endpoint” to stream content from SQM. The Music On Hold settings in the Broadsoft® interface are configured to point calls to the endpoint, which is used as a kind of “conference room” where calls wait and hear the audio stream.
  3. Content options include existing client content or licensed music and/or voice recordings provided by Easy On Hold®. For the convenience and benefit of its customers, Easy On Hold® has obtained performance licensing for a variety of music. Add voiced greetings, announcements, and promotions can be added to play between songs or as produced promotional “spots”.
  4. End-users can control content from a personal management portal at easyonholdcloud.com.

Advantages of Streaming Hold Music in Nextiva platform

  • Users no longer handle music or message audio files, saving time. Streams solve caller irritation caused by music files playing from the beginning.
  • Eliminates repetition of a stored message on hold audio file. Uses dynamically-generated content in a live stream.
  • The Streaming Nextiva solution is entirely cloud-based (no devices are needed)
  • Ongoing connectivity monitoring and logging; built-in failover solution.
  • Eliminates music licensing liability.
  • Stream scheduling provides automation to prevent out-of-date content from being heard.

Request a Free Test Stream

We treat your information with the utmost respect and never share.

Music On Hold Messages, Queue Music free consultation

Get the right solution for your callers

  1. Find out what costs may be involved
  2. Request a free custom script and sample audio
  3. Talk to our experts about compatibility with your communications platform
  4. For call centers/contact centers: discover new technology for Queue Music solutions
  5. No obligation; it takes only 15 to 30 minutes to get the right music on hold messages solution

Request information about our partner program

including revenue sharing opportunities

Partner Opportunity

Top-requested articles from the Easy On Hold Blog

Nextiva logo and red button labeled Easy

If you're loading hold music files to your Nextiva platform - stop! Find out how a stream is a much better customer experience. Learn all about Nextiva Music On Hold.

Illustration of 13 Best Practices for On Hold Messaging

When customers need answers, they search online. When they find a solution, they call. When they call, most have to wait on hold. Here are valuable tips that help build business. Learn the 13 Essential Best Practices for Messages on Hold.

New Guide to IVR, Auto Attendant, MOH title image

Your callers come to you through an auto attendant or IVR and often wait on hold. This is the new guide to updating your auto attendant, IVR, and on hold messages, and it can give you an edge over your competition and maintain a satisfied customer base. The New Guide to Updating your Auto Attendant, IVR, On Hold Messages.