Here’s some chatter from the blogosphere that should make corporate marketing managers think about what their callers are saying after they hang up from a bad “on hold” experience.
“After hearing Fur Elise go through its little 30 second clip about 50 times it makes me want to hang the d*** phone up….maybe that is their plan. To wear me down?”
“Most of the time the music clarity is not there or the loop of music is poorly done or I am told fifty thousand times I am on hold….. couldn’t someone just do this right?”
“I called the toll-free number on the ‘Collections Notice.’ I was referred to another toll-free number by a recorded message. I was placed on hold for over 10 minutes of the WORST and LOWEST FIDELITY hold music I have ever had to experience.”
I have no further comment.
