Talk to the music on hold experts™
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Digital marketing, chatbots, and social media have changed how we interact with our customers and do business. But nothing beats picking up the phone until your customers hear that default on hold music that came with your phone system.
The sound and poor audio quality of that elevator inspired music or the standard "thank you for holding, your call is important to us" message can be off-putting, dull and boring.
You and your team work hard to build the business and its reputation, every interaction and touchpoint with your company should reflect that.
While you are busy running your business, let the music on hold experts take your caller experience to another level.
Upgrade your default on hold setting with music that entertains your callers while waiting.
Provide useful information, intrigue callers with marketing messages or encourage them to be patient.
Add a professional greeting to your voicemail or Auto-Attendant messages.
Packages starting from as low as $49 per month
Create the right messages, tone and music to improve your caller on hold experience.
Prioritize, update and change music or messages on hold in real-time.
Provide the best audio quality for a pleasant on hold experience with licensed music and royalty fees included.
Get access to our user friendly and powerful dashboard to manage your on hold experience.
Our 24/7 support and dedicated account management team will support you every step of the way for a seamless experience.
Easy on Hold services over 10,000 businesses from more than 20 industries with music and messages on hold being tailored for their businesses.
See how Easy on Hold can help you sound amazingExcellent, EASY and effortless. I would recommend this service to everyone!
- Jen Miranda
Ardor Health Solutions, Coral Springs, FL
We have seen loan volume increase threefold since adding Easy On Hold®
- Brad Warner
Fairless Credit Union, Fairless Hills, PA
Everyone we work with is very nice and very helpful! All of our on hold messages were ready very quickly! Great company to work with!
- Amanda Hadley
Coastal Equipment Virginia Beach, VA
Easy On Hold helps people switch from their current provider every day. We make it easy by improving your current content with new content you wish to play. You only have to upload the files or streams we send you, in stead of the ones from your current provider. Easy On Hold will also provide the necessary appliances or devices needed for on-premise situations for both enterprises and small businesses, with full-time technical support for a seamless transition.
Pricing depends on the music you want, the number of messages you need each year, and how many agents or locations you have. Our starter package for small businesses with one location starts at $45/month, while our enterprise packages are available on request. Ask for a free consultation to get an accurate quote for your business.
For music in your business, we take care of ASCAP, SESAC, BMI, Sound Exchange, SOCAN, and Global Music Rights on your behalf. Hit music licenses are available in the US and Canada. We have a special selection of hold music that is licensed for worldwide use.
Depending on your desired experience, you may continue using your IVR barge-in messaging with our streaming solution; however, in this scenario songs will be interrupted. For a better caller experience, Easy On Hold® recommends relying on the stream to play back your desired content to callers rather than relying on your IVR feature. Messages can be scheduled to play at specific times and in between songs and can also be played in real-time, such as during emergency outages, so that songs are not interrupted and the caller is presented with a 'radio station' experience that feels dynamic and non-interruptive.
Yes, you can use your preferred voice-over talent with our music on hold service. You only have to let us know how you want to include them. In your Content Control Center, yyou can drag and drop voice-over audio files for our production team to review. Do you want the voice mixed over music? Perhaps you want greater control over xeisting music and messages that you want greater control over. Either way, we are happy to collaborate.
At Easy On Hold, our team is passionate about finding the perfect music to enhance your customer experience. This month, our staff has handpicked a few standout tracks that we know will make an impact. Listen to our hold music picks of the month.
When customers need answers, they search online. When they find a solution, they call. When they call, most have to wait on hold. Here are valuable tips that help build business. Learn the 13 Essential Best Practices for Messages on Hold.
Learn about streaming hold music on Microsoft Teams Phone. Licensed music for global copyright compliance and an improved customer experience. First Live Streaming Hold Music Integration for Microsoft Teams Phone.
